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Growth-Focused SMB Customer Success Manager
Job in
Cockeysville, Baltimore City, Maryland, 21030, USA
Listed on 2026-08-08
Listing for:
UOH UPS Inc (Ohio)
Full Time
position Listed on 2026-08-08
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
UPS is hiring a Signature Customer Success Account Manager to support a territory including Arlington, VA, Silver Spring, MD, and Takoma Park, MD. The role focuses on driving customer satisfaction, retention, and growth by leveraging dashboards, reports, and proactive guidance.
The position manages a large portfolio of smaller customers, emphasizes value creation, and seeks upsell opportunities while ensuring high-quality engagement and efficient operations.
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