Collector, Finance & Banking

Job Location:

Hunt Valley Office – Hunt Valley, MD 21030

Salary Range: $20.50 - $30.76 Hourly

Point Breeze Credit Union is currently seeking a Part‑Time Collector to join our Hunt Valley Office!

This Collector role is a part‑time position of 50 hours every two weeks.

• Contact members with delinquent loans and defaulted share accounts using specific knowledge of Point Breeze Credit Union guidelines, NCUA policies, as well as the Fair Debt Collection Practices Act.
• Ability to negotiate effectively with members in an effort to minimize delinquency and negative balance status, while still maintaining positive member relationships.
• Establish and maintain updated member information on related delinquent loan and negative balance accounts.
• Review and investigate payment history to resolve member discrepancies.
• Recommend adverse action for delinquent accounts (block or suspend lines of credit).
• Maintain various reports such as:
  Over the limit, on‑line freeze, share balances below loan pledge, reject overdraft and negative balance.
• Responsible for Courtesy Pay and Negative Balance queues, as well as the reporting to Deluxe when applicable.
• Maintain delinquent card file and return deposit items.
• Adhere to all credit union compliance requirements, including Bank Secrecy Act (BSA) guidelines and regulations as explained and as appropriate for the position.
• Perform other related duties as assigned by the Vice President of Collections.

• High school education or GED.
• Knowledge of credit and lending policies and procedures needed.
• One year to three years of similar or related experience.
• Excellent interpersonal, analytical, and problem‑solving skills.
• Excellent telephone and written communication skills.
• Must be self‑motivated, team oriented, confident and possess excellent customer service skills.
• Must have the ability to adapt negotiation skills to different scenarios and be versed in situational problem solving.
• Ability to multi‑task is required.

The role of Collector encompasses pay grade
7. Incumbents are placed within a specific range based on experience (starting rate $20.50 per hour, up to $30.75 per hour based on experience).