IT Systems Engineer

Summary

Responsible for all servers, server-side software, and infrastructure equipment. This includes, but not limited to, infrastructure planning, system monitoring, contingency planning, business continuity, security, performance tuning, software distribution, connectivity and production support. Serve as a technical resource for small and large scale projects, working under limited direction with extensive latitude for the use of initiative and independent judgment.

Design, operation, and maintenance of RF infrastructure

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Participate in a 24/7 on-call support rotation
• Define pre-defined hardware configurations
• Serve as an interface to the application development teams for troubleshooting potential hardware problems
• Prepare to deploy fixes to servers and workstations in response to a newly identified stability or security threat of hardware and software
• Diagnose advanced problem issues to reduce Mean Time to Isolation (MTTI) and Mean Time to Resolution (MTTR)
• Ensure Business Continuity by effectively managing systems and process Recovery Time Objective (RTO) and Recovery Point Objective (RPO)
• Work with business continuity specialists in the creation of business impact analysis
• Design systems based on established RPO and RTO criteria
• Define, identify and achieve regular metric goals
• Create and document all actions, practices, procedures and processes
• Drive licensing and compliancy requirements definition
• Confer with management, aid in defining the bounds and aims of system implementations, and provide management with status and progress reports
• Achieve identified metric goals
• Ensure technology implementations meet RPO, RTO, and SLA objectives
• Assist in the creation of strategic and long term planning based on identified business requirements
• Design, operation, and maintenance of the infrastructure
• Create database models and designs using appropriate software tools
• Create and document maintenance plans
• Create, document and implement disaster recovery and business continuity testing
• Design and document replication schemas
• Design security architectures for DB
• Produce system designs
• Analyze existing system procedures for efficiency and effectiveness
• Mentor team members and provide training; provide technological guidance to management staff
• Work under limited direction with extensive latitude for the use of initiative and independent judgment
• Know and understand clustering services, high availability solutions and continuous data protection technologies
• Understand at least one database management system to include bundled tools and processes for administering it
• Define Active Directory design, group policies, and domain maintenance
• Participate in the exchange of ideas and information within the department
• Organize verbal and written ideas clearly and use an appropriate business style
• Ask questions; encourage input from team members
• Provide regular updates to appropriate managers
• Identify creative ways to reduce cost by streamlining processes and systems
• Drive continuous improvement through trend reporting, analysis and metrics management
• Assure that procedures and work instructions are efficient and not redundant
• Offer new ideas and suggestions for improvement; identify and implement new practices and processes that are best in field
• Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively
• Confer with reporting manager on complex or unusual situations
• Establish new measurement systems where possible
• Exchange knowledge and information with other facilities to share best practices
• Ensure adherence to company policies and procedures (e.g., Health, Safety and Quality)
• Maintain discretion and confidentiality in all areas pertaining to data and proprietary information
• Interpret a variety of instructions furnished in written, oral, diagram or schedule form
• Understand and embrace the business and IT strategic direction
• Adhere to safety and health rules and regulations associated with this position
• Comply with all procedures within the company…