End User Support Specialist
Job in
Cockeysville, Baltimore City, Maryland, 21030, USA
Listed on 2026-06-18
Listing for:
Sharp Brains
Full Time
position Listed on 2026-06-18
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Desktop Support
Job Description & How to Apply Below
We are looking for freelance EUC L1 / Smart Hands Support Engineers to provide on-demand onsite IT support for customer location. This is a ticket-based and dispatch support role, ideal for independent IT field engineers.
Key Responsibilities- Provide onsite Smart Hands and L1 EUC support.
- Troubleshoot desktops, laptops, printers, and peripheral devices.
- Perform hardware installation, replacement, and basic break/fix activities.
- Assist with network connectivity and basic cabling tasks.
- Provide remote hands support for senior technical teams.
- Update tickets, document work performed, and share site reports/photos when required.
- Coordinate with remote support teams and follow project SOPs.
- Experience in EUC / Desktop Support / Smart Hands roles.
- Basic knowledge of Windows OS, hardware troubleshooting, and networking.
- Familiarity with ticketing systems and onsite support procedures.
- Good communication and troubleshooting skills.
- Ability to work independently onsite.
- Previous field support or data centre support experience.
- Own transportation and basic toolkit preferred.
- Availability for on-call or short-notice assignments.
- Freelance / independent contractor / B2B Contractor
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