IT Help Desk Associate

Description

Position Summary: The IT Help Desk Associate will provide daily hands‑on assistance and first‑level support to CARCHEX employees to ensure system efficiency.

• Oversee daily end user system operation to address and resolve technical issues
• Provide technical support to troubleshoot hardware and software issues
• Guide employees in person and remotely through systems configuration, troubleshooting, and maintenance
• Assist IT team with employee help desk tickets
• Maintain detailed documentation of all user requests and the steps taken for resolution.
• Perform various tasks as requested by the IT team
• Learn new support technology as required
• Triage issues and elevate to management as needed.
• Respond to alerts or emergency issues within 15 minutes during normal business hours and when on call.
• Perform IT audits covering user account, licensing, hardware inventory etc.

• Bachelor’s Degree or equivalent work experience
• A minimum of 1 year Help Desk experience
• Ability to diagnose and resolve basic network issues and understanding of networking concepts (LAN/WAN, DHCP, DNS, IP Protocols).
• Hands‑on experience with both hardware and software troubleshooting
• Strong communication skills and the ability to work with different levels of employees.
• Strong problem solving and analytical skills.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.

Compensation: $22.00 - $26.00 Hourly, based on experience

Work Schedule: Monday – Friday, 9:00 AM – 6:00 PM (minimum 40 hours per week)/Full-Time. On call weekend shifts, if necessary. IN OFFICE

FLSA Status: Non-Exempt