IT Support Technician; Tier 1​/Tier 2 – Baltimore Area

Overview

Baltimore Consulting is a growing Managed Services Provider (MSP) that delivers IT, cybersecurity, cloud, and consulting services to organizations throughout the Baltimore region. We support a wide variety of clients and industries, giving our team members exposure to diverse technologies, environments, and business challenges.

We're looking for motivated IT professionals who enjoy solving problems, helping people, and continuously learning new technologies. Whether you're supporting end users, troubleshooting Microsoft 365 issues, deploying devices, or assisting with infrastructure projects, no two days are the same. If you're looking for an opportunity to accelerate your career, build broad technical experience, and work alongside a team that values collaboration and customer service, we'd love to hear from you.

At Baltimore Consulting, we value innovation, accountability, teamwork, and exceptional client service. We look for people who enjoy learning, sharing knowledge, and solving problems in a collaborative environment. You ll be joining a team of almost 20 and get the following:

• Work with a variety of clients, technologies, and environments
• Gain hands-on experience with Microsoft 365, Azure, cybersecurity, networking, and cloud technologies
• Participate in both support and project-based work
• Learn from experienced engineers and consultants
• Opportunities for professional growth, training, and certification development
• Flexible hybrid work environment (1 remote day per week)
• Small-company culture where your contributions have a direct impact

As a member of our Service Desk team, you will provide technical support and assistance to a diverse client base while contributing to projects and strategic initiatives.

• Respond to client support requests via phone, email, and ticketing systems
• Troubleshoot hardware, software, networking, and cloud-related issues
• Provide remote support and occasional onsite support at client locations
• Escalate complex issues when necessary while maintaining ownership of client communication
• Participate in a shared rotating after-hours on-call schedule (roughly 1 week every 8-10 weeks)
• Assist with client onboarding, technology rollouts, and infrastructure projects
• Document issues, resolutions, and technical procedures
• Deliver exceptional customer service and maintain strong client relationships

While experience with every technology below is not required, these are examples of the environments and platforms we support.

• Microsoft 365
• Entra  (Azure AD)
• Microsoft Teams
• SharePoint Online
• Exchange Online
• Microsoft Intune
• Microsoft Defender

• Windows 11 & macOS
• Laptop and desktop deployment
• Device provisioning and troubleshooting
• Software installation and support

• Windows Server
• Active Directory
• Group Policy
• DNS and DHCP
• File and print services
• Hyper-V and virtualization technologies

• Wireless networking
• VPN configuration and support
• Firewall troubleshooting
• Network connectivity diagnostics

• 2+ years of professional IT support experience in a help desk, service desk, MSP, or internal IT environment preferred
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Customer-focused mindset with a passion for helping others
• Reliable transportation for client visits throughout the Baltimore metropolitan area

• Experience working for an MSP or supporting multiple organizations
• Experience with Microsoft 365 administration
• Experience with Azure / Entra
• Experience with networking and firewall troubleshooting
• Experience with Power Shell
• Technical certifications such as Microsoft, CompTIA, Cisco, or equivalent

• Strong prioritization and time-management skills
• Curiosity and a desire to continuously learn
• Ability to translate technical concepts into plain English
• A team-first attitude and willingness to share knowledge
• Ability to stay organized while managing multiple tasks and projects
• Professionalism and accountability when working independently

• Health Insurance
• Dental Insurance
• Vision Insurance
• IRA plan with company matching
• Paid Time Off
• Professional Development Assistance
• Certification and Training Support
• Mileage Reimbursement for Client Travel
• Flexible Hybrid Work Environment

If you re looking for an opportunity to expand your technical skills, work with modern Microsoft technologies, and grow your career with a team that values learning and customer service, we d love to hear from you. Apply today and join the Baltimore Consulting team.