Director - Operational Risk Management

Value Proposition

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work‑life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

US‑PA‑Remote | US‑NJ‑Bridgewater | US‑DE‑Greenville | US‑PA‑Bethlehem | US‑MD‑Hunt Valley | US‑VA‑Norfolk | US‑VA‑Richmond | US‑PA‑Lancaster

This is a full‑time career opportunity that can be fully remote. Hybrid flexibility may also be available within the Fulton footprint (DE, MD, PA, NJ, VA). Requires travel to corporate headquarters in Lancaster, PA (approximately 10‑12 times a year).

The Director - Operational Risk Management serves as the Bank's second line of defense leader responsible for designing, executing, and continuously enhancing the enterprise‑wide operational risk management framework and programs. This role ensures that operational risks across all business lines and shared services are identified, assessed, managed and reported in a consistent, transparent and regulatory‑aligned manner. The leader in this role will drive and oversee the implementation of the Operational Risk Management Framework, the Process Risk and Control Self‑Assessment (RCSA) Program, the Issues Management Program, the Control Testing Program and the Operational Loss Event Monitoring Program.

In addition, they will manage the Operational Risk Committee, escalating critical issues to the Enterprise Risk Management Committee. This position serves as a critical risk management liaison for the Bank's first line of defense providing credible challenge to ensure prudent, but effective risk management.

• Lead the design, implementation and continuous improvement of the bank's Operational Risk Management Framework in alignment with regulatory expectations and industry standards. Oversee governance routines, including managing the Operational Risk Committee, reporting cycles and escalation protocols. Develop and deliver training, communication and engagement activities reinforcing operational risk management principles and programs.
• Provide leadership and direction for the Process Risk and Control Self‑Assessment Program. Own the Process RCSA Methodology, including inherent risk scoring, control evaluation, residual risk determination and action plan governance. Ensure risk‑assessable units, processes, and subprocesses are consistently documented and assessed. Provide credible challenge to first‑line assessments, control designs and risk management decisions.
• Lead and guide the Issue Management Program. Own the issue management framework providing standards, workflow and process for issue identification, reporting, assessment, action plan and validation standards. Provide second‑line oversight over issue identification processes (including risk events, control test failures and self‑identified issues) ensuring clarity and adequacy of action plans and monitoring process through full remediation. Partner with first line business leaders to evaluate issues and design effective mitigation strategies.
  
  Credibly challenge first line business validation of self‑identified issues to ensure effective remediation and reduce risk of repeat issues.
• Direct and manage the Control Testing Program. Own the Control Testing Framework providing the control testing standards, methodology, approach and schedule. Evaluate the effectiveness of controls on a risk‑weighted basis supporting critical processes and operational resilience capabilities. Partner with first line leaders to strengthen control designs, control testing and remediation practices. Coordinate with Internal Audit and Compliance to ensure alignment of assurance activities and reduce duplication.
• Provide leadership and direction for the Operational Loss Event Monitoring Program. Own the Operational Loss Monitoring Framework providing standards, methodology and…