Parts Coordinator

Company Name:
Mitsubishi Heavy Industries America, Inc.

Location:

Hunt Valley, MD, US, 21031

Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a Parts Coordinator I to join our team. This is a hybrid role based out of our Hunt Valley, MD location.

For over 130 years Mitsubishi Heavy Industries (MHI) Group’s innovative and integrated solutions have demonstrated our commitment to creating a positive social impact around the globe. Our range of products and services are tailored to meet our customers’ evolving needs across the commercial aviation, energy, transportation and infrastructure, machinery, defense and space systems sectors.

Our culture embraces diversity and cooperation, and we promote a healthy balance of professional and personal development, ensuring that your ideas and expertise are valued and respected.

The Parts Coordinator supports the Corrugating Machinery Division by responding to customer inquiries, identifying replacement parts, preparing quotations, and coordinating parts orders from inquiry through delivery. This role serves as a key point of contact for customers and works closely with internal teams to confirm pricing, availability, order status, and shipment details. The position contributes to customer satisfaction by ensuring parts requests are handled accurately, professionally, and in a timely manner.

• Responds to customer inquiries regarding replacement parts for corrugating equipment and provides clear, professional, and timely communication throughout the sales process.
• Reviews parts manuals, databases, and other available resources to identify required replacement parts and confirm customer needs.
• Prepare accurate quotations by confirming part numbers, pricing, availability, lead times, and applicable order details.
• Process customer orders in the applicable business system, ensuring information is entered accurately and consistently with customer requests.
• Maintains and updates customer information, open order details, and account activity in customer relationship management or related business systems.
• Coordinates with purchasing, warehouse, and other internal teams to verify parts availability, vendor status, shipment timing, and outbound delivery information.
• Addresses customer questions or concerns related to parts orders, pricing, availability, order status, and delivery, escalating issues as appropriate.
• This list of responsibilities is not all-inclusive, and an employee may be required to perform other relevant duties as assigned.

• High School diploma or equivalent required
• Minimum of one (1) year of related customer service, sales support, order entry, parts coordination, or administrative experience required.
• Proficiency using Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to accurately enter, review, and maintain customer, order, and parts information in business systems.
• Ability to communicate professionally with customers, vendors, and internal teams.
• Ability to prioritize multiple requests, follow up on open items, maintain attention to detail in a fast-paced environment.

• Experience working with enterprise resource planning systems, customer relationship management systems, or other order management software.
• Experience with SAP or similar business software.
• Experience supporting parts, inventory, manufacturing, equipment, or industrial service operations.
• Familiarity with corrugating equipment or related industrial machinery.

• Travel: Minimal travel may be required
• Schedule: Standard Monday through Friday work week. Weekend or late-night work may be required occasionally based…