Business Office Manager Asc - Nwsc

Business Office Manager

The Office Manager provides leadership in planning, guiding, and coordinating practice operations for Northern Wyoming Surgical Center. They are responsible for the daily management and supervision of the Center’s non-clinical business office functions, including reception, medical records, billing coordination, accounts receivable, accounts payable, time attendance monitoring, and protection of confidential information maintaining focus on service and operational excellence. The Office Manager will work closely with the Clinical Administrator, Human Resources, billing personnel or contracted billing services, physicians’ offices, payers, and business office staff to support efficient operations, accurate financial processes, regulatory compliance, and positive patient experience.

The Office Manager must possess a high degree of confidentiality in all matters with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. They must have professional rapport and strong interpersonal skills with the ability to communicate with staff and the public in a friendly, courteous, and helpful manner. They must have management experience necessary along with a knowledge of HR practices.

They must have knowledge of medical office operations, medical terminology, billing and accounts-receivable processes, and basic accounting practices. They must have excellent organizational skills with the ability to multi-task and meet deadlines. They must have great attention to detail to maintain accuracy. They must have excellent verbal and written communication skills. They must be proficient in the use of billing systems and Microsoft Office Suite products including Word, Excel, and Outlook.

They must have critical thinking skills and knowledge of medical terminology.

The Office Manager is responsible for management of assigned center non-clinical staff including orientation, training, performance evaluation, and ongoing staff support. They ensure business office functions are completed accurately, efficiently, timely, and in accordance with policies and applicable requirements. They collaborate with the Clinical Administrator to support efficient patient flow, scheduling, communication, and overall Center operations. They coordinate with billing staff and/or contracted billing services to ensure accurate and timely submission of demographic, insurance, coding, billing, and accounts-receivable information.

They monitor accounts receivable, delinquent accounts, patient financial concerns, and billing issues and communicate significant concerns to the Administrator. They maintain oversight of accounts payable, invoice processing, operational payments, petty cash, and business office financial records in accordance with policy. They assume timecard duties for all staff approving employee payroll in the time and attendance system by deadlines set by the Payroll Administrator.

They approve vacations, overtime, excused absences, personal days, monitoring PTO/EIB use. They communicate resignations, changes of employee status, position changes, etc. to Human Resources/Recruiting timely, and without delay. They support accurate financial practices, identify opportunities for cost-effective improvements, and assist the Administrator with financial information, case-cost analysis, and other business reports as requested. They maintain oversight of medical record processes to support completeness, accuracy, timely completion, appropriate release, security, and confidentiality of patient information.

They maintain compliance with applicable privacy, security, fraud and abuse, billing, and business-office requirements and recommend policy or process revisions as needed. They serve as a professional liaison with patients, physicians and their office staff, insurance companies, vendors, and other external partners. They support scheduling and registration processes and assist in resolving business-office issues that may affect timely patient care or Center operations.

They maintain responsibility for business office supplies, equipment, records, and other assigned administrative assets. They participate in Continuous Quality Improvement (CQI), compliance, safety, staff education, meetings, and other Center activities as assigned. They report identified safety concerns, employee injuries, compliance concerns, patient disputes, or significant business-office issues to the Administrator in accordance with policy. They report employee injuries including Worker’s Comp and FMLA promptly to Employee Health.

They promote professionalism, teamwork, confidentiality, accountability, and a positive patient and physician experience. They remain current regarding applicable healthcare business-office requirements, payer practices, and regulatory changes affecting assigned responsibilities.