Services Specialist - Field Svc Ops - UC

Services Specialist - Field Svc Ops - UC

Baker Hughes is a global energy technology company serving the oil and gas sector across more than 120 countries. As part of a dynamic service organization supporting diverse customers across the region, the Field Service Operations team ensures seamless delivery, operational efficiency, and exceptional customer experience. By combining strategic planning, cross‑functional collaboration, and standardized processes, we empower our field specialists to deliver high‑quality service aligned with organizational goals and customer expectations.

The Services Specialist – Field Svc Ops – UC plays a pivotal role in managing account operations, guiding field specialists and driving value creation for customers. This role ensures operational excellence through structured planning, process implementation, and continuous improvement initiatives. By partnering with senior business leaders and cross‑functional teams, you will help shape service delivery standards, enhance customer satisfaction, and support long‑term business growth.

As a Services Specialist – Field Svc Ops – UC
, you will be responsible for:

• Managing key accounts, overseeing Field Specialists, and ensuring high‑quality customer service while continuously creating and communicating value.
• Driving indirect upselling opportunities and developing the annual operational plan for departmental activities.
• Suggesting ongoing improvements in products, processes, and procedures to enhance operational efficiency.
• Contributing to broader unit planning and collaborating with senior leaders (SPB, EB, and business heads) on strategic initiatives.
• Specifying operational needs, communicating project approaches, and presenting research outcomes to leadership.
• Implementing standardized project processes and following established guidelines to ensure consistent decision‑making.
• Adopting frequently updated processes and procedures from cross‑functional teams and ensuring their smooth implementation within the department.
• Managing diverse regional clients while operating within predefined contracts and frameworks, with appropriate flexibility where required.

To be successful in this role, you will:

• Have experience in account management, field operations, or customer service leadership.
• Be able to manage day‑to‑day operations while driving long‑term improvements.
• Be comfortable collaborating with senior leaders and cross‑functional teams.
• Be capable of implementing standardized processes and adapting to evolving procedures.

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Contemporary work‑life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here
, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

Internal title for this role:
Services Specialist – Field Svc Ops – UC

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.