Receptionist​/Customer Service

We are seeking an energetic, detail-oriented Insurance Customer Service Representative & Front Desk Receptionist to join our growing agency. You will serve as the face and voice of our office. This multi-faceted role combines classic front-desk hospitality with vital client account support. You will greet incoming visitors, answer multi-line phones, and actively manage client accounts to support our sales team.

Paid Time Off (PTO)

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Mon-Fri Schedule

Retirement Plan

Salary Commensurate with Experience

• Client Reception:
  Greet visitors warmly, manage the front desk, and direct clients to the appropriate agent or department.
• Answer Phones:
  Handle incoming calls, transfer lines, and take messages.
• Help Customers:
  Answer basic questions about bills, policy updates, and renewals.
• Office Support:
  Assist clients with general account inquiries.
• Claims Routing:
  Collect preliminary claim details from clients and transition them smoothly to our claims team.

• Friendly, helpful personality with excellent phone skills.
• Experience:
  
  1+ years of customer service, retail, or reception experience.
• Computer
  
  Skills:
  
  Comfortable typing, using Microsoft Office, and learning new software.
• License:
  Willingness to study for and pass the Property & Casualty (P&C) insurance exam.