Technology Specialist

Purpose Statement

The job of Technology Specialist is done for the purpose/s of providing student and staff support to resolve software and hardware problems encountered, maintaining computer equipment and supplies, providing professional development to staff, and assisting with administration and support of the District's business applications, which may reside on multiple platforms.

The job of Technology Specialist is done for the purpose/s of providing student and staff support to resolve software and hardware problems encountered, maintaining computer equipment and supplies, providing professional development to staff, and assisting with administration and support of the District's business applications, which may reside on multiple platforms.

• Assists users with computers, mobile devices, printers, electronic, and audiovisual malfunctions for the purpose of providing immediate problem resolution and/or escalating for resolution.
• Considers the needs of students of all ages for the purpose of supplying age-appropriate devices and software to enhance learning in every grade - in collaboration with district personnel.
• Installs and sets up computer hardware and software applications involved with 500 - 2,000 devices annually (e.g. new computers, mobile devices, peripheral cards, configuring operating systems, printers, etc.) for the purpose of providing upgrades and program expansion to maintain standards.
• Instructs personnel for the purpose of ensuring their ability to use new and/or existing operating systems and application software.
• Maintains a detailed inventory of District resources (e.g. phones, printers, computer/mobile devices, access points, scanners, hardware, software, etc.) for the purpose of keeping resources available for any immediate need and for equipment rotation planning.
• Maintains a variety of files, databases and records (e.g. parts inventory, service records, etc.) for the purpose of providing audit trails, control mechanisms and documenting department activities.
• Provides technical support to staff for the purpose of ensuring efficiency in the use of various software products.
• Researches technology issues and works with other team members to achieve the proper resolution in a timely manner.
• Responds to a wide variety of requests, concerns and/or complaints for the purpose of resolving problems, providing information and/or referring to appropriate personnel.
• Assists with the direction and supervision of summer technology assistants for the purpose of managing the workload in an efficient manner.
• Troubleshoots existing/new/proposed application software and hardware for the purpose of identifying and resolving issues, providing user training, or referring to other resources for resolution.
• Works with vendors (e.g. outside repair sources, etc.) for the purpose of repairing, updating or replacing technology equipment in a timely manner.
• Performs other duties as assigned by Supervisor.

• Ability to prioritize and perform duties without direct supervision
• Ability to meet deadlines and work under pressure
• Ability to install, configure and maintain technology equipment and devices
• Ability to analyze, troubleshoot and repair computer and software problems
• Demonstrates skill and experience with a variety of computer hardware, operating systems and software
• Physical dexterity and visual acuity to work with small parts
• Written/oral interpersonal communication skills
• Organizational skills including paper documentation, electronic documentation, daily logs, scheduling, etc.
• Team player and team builder
• Demonstrate…