Constituent Services Representative​/Caseworker

The Office of Senator Risch is seeking a dedicated and compassionate Constituent Services Representative/Caseworker to join our team in Coeur d’Alene,  this role, you will provide essential advocacy and coordination to ensure the well‑being of families in Idaho.

• acts as liaison with federal, state and/or local agencies for Idahoans and to respond to correspondence and oral communications.

• answers casework correspondence and oral communications from constituents and acts as liaison with federal, state and/or local agencies;
• communicates with city, county, state and/or federal officials to apprise them of constituents’ problems and to assist in achieving the resolution thereof;
• screens cases and determines whether they are appropriate for reference to other area offices within the state; and
• prepares periodic reports for the Casework Director on pending casework activities.

• regular, predictable, and punctual in‑person attendance required for performance of duties, including working with confidential constituent information and in‑person meetings with constituents;
• has ability to communicate effectively with Senator and office staff, Members and representatives from Senate and House offices, constituents, outside organizations and others;
• has ability to handle difficult interactions with members of the public, including constituents, with tact and diplomacy;
• work is public‑facing and requires frequent interaction with members of the public, including constituents, in a prompt, courteous and tactful manner;
• assist with administrative duties within the office; and
• regularly uses typical office equipment, software programs, and methods of communication, including, for example, a computer, e‑mail, telephone, smartphone, photocopier, etc.