Service Writer

Position: SERVICE WRITER
Job Title:

Service Writer / Admin

Location:

Arnold Machinery Signing Bonus: $2,000

Position Overview:

At Arnold Machinery, we are committed to delivering exceptional customer satisfaction through a team of dedicated machinery support professionals. As a Service Writer / Admin, you will play a key role in upholding our reputation for excellence. You’ll be responsible for coordinating service jobs, ensuring accurate job closures, and helping customers with their machinery needs.

Key Responsibilities:

Service Documentation & Job Closures:
Write up, monitor, and review service jobs, ensuring they are properly closed.

Warranty Management:
Determine machine warranty status and communicate accurately with customers regarding warranty coverage.

Repair Oversight:
Ensure repairs are completed within the quoted labor hours.

Authorization Management:
Follow proper authorization procedures for all service jobs.

Customer Interaction:
Communicate with customers to assess service needs, prioritize requests, and determine urgency.

Field Service Coordination:
Schedule and dispatch field service technicians to customer jobs based on priority.

Warranty Verification:
Advise customers on warranty status before starting service. If warranty status is unclear, notify customers that charges will apply until confirmed.

Work Scheduling & Updates:
Collaborate with the Service Manager to review daily work schedules, prioritize tasks, and track parts deliveries and job completion deadlines.

Timecard Management:
Process timecards for technicians and maintain detailed service reports.

Non
- Essential Job Functions:

Invoice Review:
Compare final invoices to service proposals to ensure customer satisfaction.

Administrative Support:
Assist with general administration within the Service Department.

Desired Skills &

Qualifications:

We’re looking for candidates who have:

A proactive attitude with a strong work ethic and ambition.

Exceptional attention to detail, with the ability to problem-solve independently.

Proficiency in Microsoft Excel and Word, with solid mathematical skills.

Physical Demands &

Working Conditions:

This role requires:

Ability to sit for extended periods while managing paperwork and answering phones.

Frequent walking and mobility, including through uneven terrain.

Strong communication skills, both in-person and over the phone or radio.

Education & Experience:

High School Diploma or equivalent required. Relevant experience can substitute for educational requirements.

Benefits:

At Arnold Machinery, we offer a comprehensive benefits package, including:

Paid Sick Leave Paid Vacation Paid Holidays
100% Company-paid Medical Premium for you and your family

Dental and Vision Plans
401K/Roth with company match

Quarterly and Yearly Bonus Programs Company Stock for associates with 5+ years of service

Equal Opportunity

Employer:

Arnold Machinery is an equal opportunity, affirmative action, and right-to-work employer. We do not discriminate based on physical or mental disability where reasonable accommodations can be made.

Arnold Machinery participates in E-Verify.
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