Headquarters Concierge

About The Role

Love Where You Work!

At Mountain West Bank, our employees love where they work! Our employees describe our culture as one that promotes having fun at work and being one big happy family. We take every opportunity we can to recognize and appreciate our employees, not only on designated days, but all throughout the year. We love investing in our employees whether it be in the form of our generous 401(k) contributions or our robust training programs.

We also love volunteering in our communities and love delivering the unexpected not only to each other but to our customers and the community.

Love Where You Live!

We love where we live, and we try to make our communities a little better, both individually and as a team. We strongly encourage all our employees to give back to the community in which they live and we even pay them to do so. Do you have a desire to make your city a better place to live? We just might be able to help you do it.

A Strong Foundation

Mountain West Bank operates exclusively in the state of Idaho serving Bonners Ferry, Ponderay, Sandpoint, Coeur d'Alene, Post Falls, Hayden, Boise, Meridian, Eagle, Nampa, Hailey and Ketchum. We are one of 17 division banks under the Glacier Bancorp umbrella. Glacier Bancorp, Inc. is a community banking organization with assets greater than $29 billion, operating in banking offices across eight western states:
Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona, Nevada, and Texas. Since 2015 we have been recognized as one of America's Best Banks, America's Best-In-State-Companies (top holding company), one of America's Best Employers By State, one of America's Most Trusted Companies and one of the World's Best Banks, according to Forbes Best Banks lists.

Ready to LOVE WHERE YOU WORK?

The Headquarters Concierge serves as the first point of contact for clients, visitors, business partners, and employees entering Mountain West Bank's new Corporate Headquarters in beautiful downtown Coeur d'Alene. This individual creates an exceptional first impression by providing a warm, professional welcome while ensuring guests are efficiently connected with the appropriate department or team members.

Beyond reception responsibilities, the Headquarters Concierge supports the daily operations of the headquarters by coordinating meeting spaces, assisting with corporate events, maintaining an inviting lobby environment, and delivering a hospitality-focused experience that reflects the bank's commitment to outstanding customers service and community relationships.

A successful Headquarters Concierge is someone who makes every visitor feel valued from the moment they walk through the door. They anticipate needs before being asked, build relationships across the organization, support colleagues wherever needed, and create an environment that reflects the warmth, professionalism, and personalized service that define Mountain West Bank. They understand that every interaction is an opportunity to strengthen the bank's reputation and reinforce its commitment to exceptional service.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Create an exceptional first impression by warmly greeting every client, visitor, vendor, and employee entering headquarters.
• Professionally determine visitor needs and direct or escort guests to the appropriate department, office, or meeting location
• Notify employees of arriving guests and coordinate visitor check-in procedures
• Answer and route incoming telephone calls in a courteous and efficient manner
• Maintain a welcoming, organized, and professional lobby and reception area always
• Coordinate conference room schedules and ensure meeting spaces are prepared for internal and external meetings
• Provide refreshments and hospitality services for guests, board meetings, client meetings, and special events
• Assist in planning and supporting employee events, customer appreciation events, community gatherings and executive meetings held at headquarters
• Serve as resource for visitors by providing general information about the bank and headquarters
• Collaborate with departments across the organization to ensure seamless guest experience
• Perform additional administrative and hospitality duties as assigned

Preferred Education and Experience

• High school diploma or equivalent
• Three or more years of prior office/secretarial experience
• Professional presence with a polished and welcoming demeanor
• Hospitality and service mindset
• Strong verbal and written communication skills
• Ability to multitask in a fast-paced environment
• Team-oriented with a positive attitude
• Resourceful and proactive problem solver
• Proficient in Microsoft Office Suite
• Ability to exercise discretion and maintain confidentiality

ADA Requirements
Physical Requirements

Must be able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be…