Assistant Warranty Specialist

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Full Time Coeur d'Alene, , US

Salary Range: $24.00 To $28.00 Hourly

Job Summary:

The Assistant Warranty Specialist is responsible for homeowner interaction in an effort to raise the level of homeowner satisfaction. They assist in managing the in-construction walkthrough all the way through completing one-year warranty claims while taking a proactive approach to resolve buyer issues.

Duties/Responsibilities:

• Accurately updates and inputs documentation into Mark systems database daily.
• Closes out claims in a timely and effective manner.
• Assists with adjusting schedules for walkthroughs and closings accurately as needed.
• Completes a detailed pre closing walk list with the sales agent and homeowner of items that need to be addressed.
• Assists with completing detailed pre-closing walk list with the sales agent and homeowner.
• Assists with completing a New Home Orientation with the buyers. Verifies items have been completed and demonstrate the functions of the home to the buyer while seeking high level of customer satisfaction.
• Sends emails for a 45-day and 1-year warranty follow-up and goes over the items to determine if they are warrantable or not.
• Assists with scheduling sub-contractors on warrantable items and verifies completion with homeowner and contractors.
• Responds to homeowners calls and emails that come through the grasshopper line and warranty email.
• Discusses homeowner’s concerns and communicate to warranty specialists and/or warranty manager.

Required Skills/Abilities:

• Strong verbal and written communication skills.
• Extremely detail-oriented.
• Ability to routinely shift demands.
• Ability to enter data in an accurate and meticulous manner.
• Working knowledge of general office equipment.

Education and Experience:

• High School diploma or GED.
• Minimum 1 year of related experience; new home building experience preferred.
• Prior customer service experience preferred.

Physical Requirements:

• Must be able to access and navigate all areas of the construction site in all types of weather.
• Must be able to lift up to 40 pounds at times.