Front Desk, Customer Service​/HelpDesk

Description

The Front Desk Agent provides accurate, timely, and professional service to hotel guests while creating a welcoming and positive guest experience throughout their stay.

• Greet guests and complete check-in and check-out efficiently and professionally.
• Verify identification and process payment according to hotel policies.
• Respond to guest questions, requests, and concerns promptly and courteously.
• Communicate special requests to appropriate departments and follow through to ensure completion.
• Answer and route telephone calls professionally.
• Provide information about hotel amenities, services, events, and special packages.
• Post room charges, process payments, reconcile transactions, and complete cash-handling procedures.
• Communicate important guest and operational information to the next shift.
• Handle guest messages, mail, and wake-up call requests.
• Complete daily checklists and assigned front desk duties.
• Drive company vehicles as needed and when authorized.
• Maintain a clean, organized, safe, and professional front desk environment.
• Work collaboratively with all hotel departments.
• Perform additional duties as assigned.

• High school diploma or GED.
• Required licenses or certifications as applicable.
• Basic math and cash-handling skills.
• Strong communication, customer-service, and problem-solving skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Ability to work independently and as part of a team.
• Professional appearance and dependable work habits.
• Flexible availability, including days, evenings, weekends, and holidays.