Body Shop Customer Service Representative George Gee Cadillac Kia

Job Details

Job Location:

George Gee Cadillac KIA - Coeur DAlene, y Range: $20.00 - $28.00 Hourly Job Category:
Body Shop

If you're organized, customer-focused, and thrive in a fast-paced environment, George Gee Cadillac KIA has an excellent opportunity for you. Join a respected dealership and collision repair team where your attention to detail and customer service skills play a critical role in delivering an exceptional repair experience.

• Established and growing automotive organization
• Team-oriented culture with opportunities for advancement
• Stable, full-time employment
• Training and support from experienced professionals
• Collaborative work environment where employees are valued
• Opportunity to build a long-term career in the automotive industry

• Answer incoming phone calls and route messages appropriately
• Schedule customer appointments for collision repairs
• Follow up with and reschedule no-show customers
• Communicate repair status updates and notify customers when repairs are complete
• Collect customer payments at vehicle delivery
• Coordinate vehicle delivery and ensure a positive customer experience
• Submit final invoices and billing documentation to insurance companies
• Track insurance payments and proactively follow up on outstanding balances
• Collect payments from insurance carriers
• Maintain and update Body Shop and Cash A/R schedules in Reverse Risk
• Import and match estimates in CCC, including estimates that cannot be automatically imported
• Create repair files and repair orders (ROs)
• Order parts for repair jobs
• Complete authorization forms and required customer documentation
• Book paperwork and complete warranty-related forms
• Open, manage, and close repair orders accurately
• Create purchase orders for sublet vendors and outside services
• File, scan, and submit purchase orders to accounting
• Maintain accurate records and documentation throughout the repair process
• Support the Body Shop Manager and team with additional administrative duties as needed

In addition to competitive pay, our benefits are designed to support you and your family...

• Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
• Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing from Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicles

• Previous customer service or administrative experience
• Strong communication and organizational skills
• Ability to manage multiple tasks in a fast-paced environment
• Proficiency with Microsoft Office and general computer systems
• Experience working with customer payments and accounts receivable
• Knowledge of insurance claims processes and billing procedures
• Experience with CCC, Mitchell, and CDK is required
• Strong attention to detail and documentation accuracy
• Professional appearance and customer-focused attitude

Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.