Commercial Loan Servicing Support Specialist

About The Role

Love Where You Work!

At Mountain West Bank, our employees love where they work! Our employees describe our culture as one that promotes having fun at work and being one big happy family. We take every opportunity we can to recognize and appreciate our employees, not only on designated days, but all throughout the year. We love investing in our employees whether it be in the form of our generous 401(k) contributions to our robust training programs.

We also love volunteering in our communities and love delivering the unexpected not only to each other but to our customers and the community.

Love Where You Live!

We love where we live, and we try to make our communities a little better, both individually and as a team. We strongly encourage all our employees to give back to the community in which they live and we even pay them to do so.

Do you have a desire to make your city a better place to live? We just might be able to help you do it.

A Strong Foundation

Mountain West Bank operates exclusively in the state of Idaho serving Bonners Ferry, Ponderay, Sandpoint, Coeur d'Alene, Post Falls, Hayden, Boise, Meridian, Eagle, Nampa, Hailey and Ketchum. We are one of 17 division banks under the Glacier Bancorp umbrella. Glacier Bancorp, Inc. is a community banking organization with assets greater than $29 billion, operating in banking offices across eight western states:
Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona, Nevada, and Texas. Since 2015 we have been recognized as one of America's Best Banks, America's Best-In-State-Companies (top holding company), one of America's Best Employers By State, one of America's Most Trusted Companies and one of the World's Best Banks, according to Forbes Best Banks lists.

Ready to LOVE WHERE YOU WORK?

Mountain West Bank is seeking an detail oriented Commercial Loan Servicing Clerk for our seasoned Loan Servicing team in beautiful Coeur d'Alene,  Loan Servicing Clerk performs routine duties related to booking, assembling, scanning and verifying the accuracy of consumer and loan documentation; prepare loan documents, service and verify the servicing of booked loans. This position requires someone who is client focused and can maintain strict confidentiality in all loan matters.

This individual may be thorough, and have technical capacity to perform the required tasks. Regular and reliable attendance is an essential function of this job.

This position reports to the Commercial Loan Servicing Team Lead. This department is part of a team of experienced Commercial Loan Support Loan Servicing members.

This is a full-time, hourly position. Candidates must be available Monday through Friday, 8:00AM - 5:00PM for a total of 40 hours a week. Rate of pay depends on experience.

• Uphold and promote the core beliefs, core values, and customer service standards that define the Mountain West Bank culture.
• Board all types of commercial loans and process change-in-terms requests accurately and within established timelines.
• Perform loan maintenance and research requests related to commercial loans.
• Complete routine servicing functions, including:
  Processing loan payments;
  Setting up and maintaining AFT/ACH transactions;
  Waiving late fees (as appropriate);
  Correcting and reversing payments.
• Process commercial loan payoffs and complete paid loan file processing.
• Prepare, process, and document approved collateral releases.
• Maintain assigned pending items and filing on a weekly basis, ensuring proper follow-up on outstanding items.
• Review commercial loan files for completeness and accuracy:
  Assemble loan files;
  Identify, track, and follow up on exceptions;
  Finalize and sign off on completed files.
• Maintain and follow up on weekly collateral tracking reports.
• Research unposted, loan settlement, and outstanding general ledger (GL) items and make necessary corrections.
• Perform quality control reviews ("check backs") on boarded loans; track errors and ensure timely corrections.
• Complete required tasks related to HMDA LAR and CRA reporting.
• Provide prompt, knowledgeable, and friendly service to internal and external customers.
• Participate in community service…