Client Relationship Manager

About The Role

Love Where You Work!

At Mountain West Bank, our employees love where they work! Our employees describe our culture as one that promotes having fun at work and being one big happy family. We take every opportunity we can to recognize and appreciate our employees, not only on designated days, but all throughout the year. We love investing in our employees whether it be in the form of our generous 401(k) contributions or our robust training programs.

We also love volunteering in our communities and love delivering the unexpected not only to each other but to our customers and the community.

Love Where You Live!

We love where we live, and we try to make our communities a little better, both individually and as a team. We strongly encourage all our employees to give back to the community in which they live and we even pay them to do so.

Do you have a desire to make your city a better place to live? We just might be able to help you do it.

A Strong Foundation

Mountain West Bank operates exclusively in the state of Idaho serving Bonners Ferry, Ponderay, Sandpoint, Coeur d'Alene, Post Falls, Hayden, Boise, Meridian, Eagle, Nampa, Hailey and Ketchum. We are one of 17 division banks under the Glacier Bancorp umbrella. Glacier Bancorp, Inc. is a community banking organization with assets greater than $29 billion, operating in banking offices across eight western states:
Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona, Nevada, and Texas. Since 2015 we have been recognized as one of America's Best Banks, America's Best-In-State-Companies (top holding company), one of America's Best Employers By State, one of America's Most Trusted Companies and one of the World's Best Banks, according to Forbes Best Banks lists.

Ready to LOVE WHERE YOU WORK?

The Client Relationship Manager serves as a leader within Mountain West Bank's new headquarters branch in beautiful downtown Coeur d'Alene, delivering an elevated, relationship-focused banking experience for business owners, professionals, nonprofit organizations, municipalities, and personal banking clients.

This role is ideal for a service-minded professional who thrives in a boutique environment where personalized attention, relationship development, and operational excellence are paramount. The Client Relationship Manager provides day-to-day leadership for branch staff while serving as a trusted resource for clients, identifying solutions, strengthening relationships, and ensuring exceptional execution of branch operations.

Success in this role requires professionalism, initiative, sound judgment, and a passion for creating memorable client experiences that differentiate Mountain West Bank from traditional banking institutions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Uphold and actively promote the bank's core beliefs, core values, and customer service standards, collectively known as "Our Compass".
• Provide day-to-day leadership, coaching, and supervision of branch personnel while fostering a culture of exceptional service and accountability.
• Deliver a concierge-level banking experience through personalized relationship management and proactive client engagement.
• Contribute to branch growth engagement with local businesses, community organizations, nonprofit leaders, and civic stakeholders
• Support commercial lending, professional banking and mortgage teams with client account activities' needs and maintenance.
• Promote Bank's High-Performance Growth (HPG) program, the referral process, and the Tell-a-Friend program, striving to exceed company goals.
• Perform advanced universal banker functions including account opening, maintenance, consumer lending support, and complex client servicing.
• Maintain accurate records and operational documentation submission and reporting.
• Regular and predictable attendance is an essential function of this job.
• Support audits, compliance reviews, and risk management activities.
• Ensure branch security and adherence to regulatory requirements, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.