Loan Servicing Associate

Job Type

Full-time

Loan Servicing Associate

Company:
Lake City Servicing

Location:

On-site | Coeur d’Alene, Idaho

Lake City Servicing is seeking a detail-oriented and proactive Loan Servicing Associate to support the accurate and timely servicing of our real estate-backed loan portfolio. This role is responsible for new loan onboarding, lender and borrower communication, insurance and tax tracking, and documentation support throughout the life of the loan. The Loan Servicing Associate works closely with lenders, borrowers, and internal team members to ensure accounts are accurate, documentation is complete, and outstanding items are followed through to resolution.

The right person for this role enjoys detail-driven work, communicates professionally, takes ownership of follow-up, and can comfortably manage multiple priorities in a fast-moving environment.

• Review new loan files to ensure required documentation is complete and accurate.
• Set up new accounts in the loan servicing system and verify information against established company and regulatory requirements.
• Complete welcome calls and warm introductions with new lenders and borrowers.
• Coordinate with lenders, borrowers, and internal teams to resolve missing information or documentation.
• Ensure new loans are boarded accurately and within established timelines.

• Serve as a primary point of contact for lenders and respond to questions and requests in a timely, professional manner.
• Build and maintain positive relationships with lending partners.
• Communicate account updates, documentation needs, policy changes, and other relevant information to appropriate stakeholders.
• Research questions or discrepancies and follow issues through to resolution.

• Monitor insurance coverage associated with serviced properties.
• Follow up with borrowers and insurance providers to obtain updated documentation when needed.
• Identify and address missing, expired, or insufficient insurance coverage.
• Maintain accurate insurance records within the servicing system.

• Monitor property tax obligations associated with serviced loans.
• Maintain accurate records and track upcoming tax requirements.
• Coordinate with borrowers, tax authorities, and internal team members to resolve discrepancies or delinquency concerns.
• Escalate potential issues promptly to help prevent penalties or servicing disruptions.

• Support the collection and maintenance of trailing documentation required for loan files.
• Assist with the preparation and recording of reconveyances and mortgage releases.
• Review documentation for accuracy and completeness.

Maintain organized and accurate servicing records in accordance with company procedures and applicable requirements.

• High school diploma or GED.
• 1–2 years of experience in loan servicing, lending, banking, collections, financial services, or a related administrative field preferred.
• Strong attention to detail and commitment to accuracy.
• Ability to organize and manage multiple priorities, deadlines, and follow-up items.
• Strong written and verbal communication skills.
• Professional and service-oriented approach when working with lenders, borrowers, vendors, and internal teams.
• Sound judgment when handling confidential financial and customer information.
• Ability to identify discrepancies, research issues, and follow them through to resolution.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Comfort learning and working within loan servicing, CRM, document-management, and other business systems.

• Boards new loans accurately and on time.
• Maintains complete and reliable loan servicing records.
• Communicates professionally and responds to lenders and borrowers in a timely manner.
• Proactively monitors insurance, tax, and documentation requirements.
• Identifies potential issues before they become larger servicing problems.
• Takes ownership of open items and follows them through to completion.
• Works collaboratively with teammates while independently managing assigned responsibilities.
• Consistently demonstrates accuracy, reliability, accountability, and sound judgment.

• Competitive compensation.
• Medical, dental, and vision benefits.
• Paid time off and paid holidays.
• 401(k) and profit-sharing opportunities.
• Professional development and learning opportunities.
• Employee referral program.
• Opportunities for professional growth.
• A…