Epic Application Analyst - Referrals

Epic Referrals Analyst – Patient Access Applications

Position Summary The Analyst is responsible for planning and executing all facets of the life cycle for the Epic and third-party applications supporting Kootenai Health, our affiliates, and downstream customers. This role supports Patient Access workflows
, with a focus on
referral coordination through Epic Referals & Authorizations. The Analyst assists in the analysis, design, implementation, optimization, and support of Epic modules and third-party applications. They will understand the technical capabilities of the systems they support, including data elements, interfaces, and workflow functionality. The Analyst will participate in new module implementations and upgrades, and serve as a liaison between departmental staff, Information Systems teams, and application vendors.

Preferred Epic

Certifications:

• Referrals & Authorizations

Candidates with certification or experience in Cadence, Prelude, & Grand Central
are encouraged to apply. Expertise in Refferals & Authorizations will be especially valuable in this role.

Responsibilities:

• Performs in-depth analysis of current and future workflows, data collection, report details and other technical issues associated with the Epic EHR and designated third-party applications
• Collects requirements regarding potential system enhancements or new system implementation and prepares details of specifications needed; prioritizes and implements requested changes to the system
• Investigates standardization and process improvement opportunities while making build decisions
• Validates data is accurate and meets business requirements
• Designs and executes small-scale application testing as required
• Provides support for the installation and implementation of system patches, service utilities and version upgrades as assigned
• Participates in integrated area domain and affinity groups in support of operational governance
• Troubleshoots, identifies root cause, and documents problems of simple to medium complexity for assigned applications and systems
• Analyzes and manages systems or third-party vendors/service providers to ensure service level agreements are met
• Maintains data integrity and security for assigned applications and systems
• Develops system documentation as assigned per standards
• Develops communication related to education efforts for deployments, upgrades, optimizations and other system changes as assigned
• Analyzes workflows and understanding policies, procedures and constraints in core clinical or business area(s) of responsibility
• Partners with quality, operational, and business leaders on system design and optimization to meet quality, safety, financial and efficiency needs
• Performs other related duties as assigned
• Familiar with standard concepts, practices, and procedures within the field
• Regular and predictable attendance is an essential job function
• Competent to meet age specific needs of the unit assigned

Requirements and

Minimum Qualifications:

• Associate’s degree in Computer Science, Information Technology or a related field preferred, or equivalent education/experience required
• Minimum of 2 years of relevant experience in Revenue Cycle (Patient Access) operations or Information technology required
• Experience with the Electronic Health records, revenue cycle, patient throughput, billing, revenue cycle regulatory requirements, scheduling, registration, and/or Health Information Management required
• Minimum 3-5 years of analyst experience preferred
• Epic certification or accredited in one or more Epic modules as assigned required
  • Referrals & Authorizations
  • Cadence
  • Grand Central
  • Prelude
• Certification to be initiated as directed and completed within 3 months upon completion of Epic training; employee must remain current in certification or proficiency
• Other required system application certifications to complete assigned work as assigned
• Participates in after hours on-call, on-call rotation and service recovery efforts as required
• Advanced understanding of the standard tools, workflow processes, and/or procedures and concepts used in the development and deployment of application software necessary to run the healthcare systems business, clinical or financial systems
• Comprehensive understanding of clinical or business principles to evaluate information system and healthcare regulatory needs
• Knowledge of Healthcare information systems

Working Conditions:

• Must be able to lift and move up to 10 lbs
• Must be able to reach arms above or below shoulder height
• Must be able to maintain a sitting position
• Typical equipment used in an office job
• Repetitive movements

About Kootenai Health:

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an…