Director Hospitality Services

The Director of Hospitality Services plays a pivotal and inspiring role at Kootenai Health!

Are you a leader who thrives on creating and maintaining a culture of excellence in hospitality and patient experience?

Are you a strategic thinker who can develop and execute long‑term plans for guest and food services?

Are you a visible leader who inspires and motivates your team daily?

As the Director of Hospitality Services
, you will lead the charge in creating a truly world‑class hospitality experience for every patient, family member, and guest who enters our doors. This leader sets the gold standard for service excellence, bringing together best practices from hospitality, culinary arts, and healthcare to craft an environment where exceptional service is the norm and compassion is felt at every interaction.

This role drives the strategic vision and day‑to‑day execution of guest services and food services across the organization, shaping the culture, elevating the patient experience, and championing continuous improvement. With a focus on innovation, operational excellence, and high‑impact leadership, the Director ensures that Kootenai Health continues to be a destination for outstanding care and outstanding hospitality.

• Leads the development and execution of forward‑thinking strategies that deliver an unforgettable hospitality experience throughout the organization.
• Crafts and maintains policies and procedures aligned with regulatory standards and the highest levels of professional excellence.
• Oversees quality, service standards, performance improvement, process optimization, and business operations with a strong focus on efficiency and excellence.
• Provides hands‑on leadership in daily operations, guiding staff and services to ensure consistency, quality, and a welcoming environment.
• Identifies training needs and builds innovative solutions to drive staff engagement, skill development, and service culture.
• Manages the overall hospitality budget with responsibility for financial planning, resource allocation, and ongoing fiscal performance.
• Completes required training and tackles additional responsibilities with a spirit of collaboration and commitment to organizational success.

• Bachelor’s degree in hospitality or a business‑related field required;
  Master’s degree preferred.
• Minimum of 7 years’ experience in food service management, culinary arts, or hospitality; healthcare experience strongly preferred.

About Kootenai Health:

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

• Comprehensive medical plan options, including fully paid employer premiums for full‑time employees and affordable part‑time premiums for part‑time employees.
• Voluntary benefits ranging from dental and vision to life and pet insurance.
• Well‑being resources and telemedicine service options for all employees, regardless of benefit eligibility.
• Benefits begin on the 1st of the month following 30 days of employment.
• Tuition assistance program available after 90 days.
• Retirement plans with pre‑tax and Roth options; contributions matched by Kootenai Health based on years of service (3‑6 %).
• Incentive‑driven wellness program, including a MyHealth corporate team, onsite financial seminars, and coaching.
• Robust employee referral program.
• Competitive salaries with night, weekend, and PRN shift differentials.
• Employee discounts at The Wellness Bar, PEAK Fitness, and more.
• And much more.

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high‑quality, person‑centered healthcare team, we can’t wait to meet you!

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex.