Senior User Experience Research Specialist; MJ

Senior User Experience Research Specialist,  (MJ003696)

We are looking for an experienced Senior User Experience Research Specialist to join our global quality assurance team. You will be responsible for evaluating the product user experience of Trip in the t, identifying gaps between Trip and its competitors, and collaborating cross-functionally to address user pain points in the t.

• Conduct user research to gain insights into user behavior and pain points specific to the t with the goal of providing actionable recommendations for product refinement and market growth.
• Monitor product user experience (quality) metrics and provide valuable local insights to HQ teams.
• Regularly conduct product user experience testing, in-depth competitor analysis, and local user research to identify any product quality defects and gaps compared to competitors.
• Collaborate with other teams to address user pain points and improve overall product quality.
• Support building data dashboards and establish data systems for comprehensive product user experience quality analysis.

• Bachelor's degree. Major in Psychology, Data Analysis, UX Research, or any related field is a plus.
• At least 3 years of user research experience, with familiarity in both qualitative and quantitative methodologies.
• Experiences of running full user research in the past: from planning, defining the research problem, design, data collection and analysis final report and communications.
• Excellent analytical skills with a strong understanding of data, preferably with knowledge of SQL and Big Query.
• Knowledge of design thinking and user experience is highly preferred.
• Experience in the travel and e-commerce industry is a plus.

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it’s a career trip or a life trip. At  Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact.
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.