Access Specialist

About Us

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

Come Join Our Team!

• As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards

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The Access Specialist II is responsible for independently managing complex system access across EMR platforms, billing systems, and payer portals, while serving as a subject-matter expert for access workflows, troubleshooting, and compliance standards.

This role handles higher-complexity access requests, supports enterprise onboarding and go-live initiatives, and provides guidance to Access Specialist I team members. The Access Specialist II partners closely with Project Leads, Access Leads, and operational teams to ensure access readiness, accuracy, and timeliness across onboarding, transitions, and ongoing operational support.

This role requires strong judgment, deep system familiarity, and the ability to manage ambiguity without direct supervision.

• Coordinate and manage access provisioning for EMR systems, billing platforms, and payer portals
• Submit and track access requests including new user setups, account modifications, password resets, and account terminations
• Assign and validate appropriate access types based on role and operational function
• Ensure URLs, login credentials, and role-based configurations are accurately documented and communicated
• Utilize internal ticketing systems to track status, document responses, and ensure resolution
• Maintain audit logs, access tracking, and configuration documentation
• Support onboarding and offboarding access activities
• Independently manage complex and high-risk access scenarios across multiple systems
• Serve as escalation point for Access Specialist I for complex access and troubleshooting issues
• Coordinate access readiness for client go-lives, acquisitions, integrations, and system transitions
• Partner with Project Leads and Access Leads to align access delivery with onboarding timelines
• Validate role-based access configurations for accuracy, security, and workflow alignment
• Proactively identify access risks and dependencies and elevate with recommended actions
• Perform advanced access audits and reconciliation for compliance and operational accuracy
• Identify recurring access issues and recommend process improvements
• Support testing and validation of new systems, payer portals, or access workflows
• Provide informal coaching and knowledge-sharing to Access Specialist I team members
• Participate in special projects related to access standardization, automation, or platform changes

• Bachelor’s degree in a healthcare or IT-related field preferred.
• Experience in healthcare access administration, medical billing operations, or healthcare IT support.

• Strong understanding of payer portals and healthcare billing systems
• Strong oral, written, and interpersonal communication skills
• Strong problem-solving skills
• Strong independent and critical decision making skills
• Strong organizational skills
• Strong time management skills
• Strong word processing, spreadsheet, database, and presentation software skills
• Strong detail orientation skills
• Ability to communicate technical information to technical and nontechnical personnel at various levels in and across the organization
• Ability to work well under pressure with good communication skills
• Ability to take initiative and effectively troubleshoot while focusing on innovative solutions
• Ability to exercise sound judgment and handle highly sensitive and confidential…