Enterprise Systems Administrator

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Professional Coeur d'Alene, , US

Manager, Enterprise Support

Exempt

The Enterprise Systems Administrator is responsible for the secure administration, configuration, deployment, maintenance, and lifecycle management of Hecla’s server and systems infrastructure serving all Hecla locations. Based at the corporate office in Coeur d’Alene, Idaho, this position administers the company’s physical and virtual server environment across the enterprise – including virtualization hosts and virtual machines, Windows Server and Active Directory, hybrid cloud infrastructure, enterprise backup, and the uninterruptible power supply (UPS) and power infrastructure supporting server rooms and data centers.

While network administration (switching, routing, wireless) is outside the scope of this position, this role works in tandem – and significantly – with the networking team in the execution of the responsibilities described in this job description.

Central to this role is bringing a structured, standards-driven approach to systems administration: establishing and documenting the processes, standards, and update and maintenance cycles by which Hecla’s systems are administered across the company. This work will be executed within Hecla’s enterprise IT Service Management (ITSM) platform, and this position will be a key contributor to Hecla’s ongoing alignment with ITIL practices.

The ideal candidate combines deep technical systems administration ability with a vision for process improvement and will create the standards and documented procedures that enable the service desk to work toward resolutions that provide a more reliable infrastructure for the entire corporation.

This is a highly collaborative role on a highly collaborative team. The position partners closely with the Cybersecurity team to deliver services in a secure manner that protects the company and those who rely on the services within our environment and works extensively with IT personnel at Hecla’s sites and operations – critical stakeholders responsible for the functionality of services at their locations – in the execution of the standards this role establishes.

A strong work ethic, a customer-service mentality, and embracing of a collaborative mode of operating are essential in this role.

• Administer Server Infrastructure: Administer, monitor, and maintain Hecla’s physical and virtual server infrastructure across all company locations, including VMware vSphere/ESXi, Nutanix, and Microsoft Hyper‑V hosts, virtual machines, and associated storage.
• Administer Core Systems: Administer Windows Server operating systems, Active Directory, DNS, DHCP, and Group Policy across the enterprise, along with hybrid cloud infrastructure including Microsoft Azure IaaS and Entra d identity.
• Establish Standards and Processes: Establish, document, and maintain company‑wide standards and repeatable processes for systems administration, including server build standards, configuration baselines, and operational runbooks.
• Manage Update and Maintenance Cycles: Develop, implement, and manage structured update and maintenance cycles – including operating system patching schedules, firmware and hypervisor updates, and planned maintenance windows – for servers, hosts, and supporting infrastructure across the corporation.
• Work Within the ITSM Platform: Perform and document work within Hecla’s ITSM platform, following ITIL‑aligned incident, service request, change, and problem management processes, and actively contribute to Hecla’s ongoing ITIL alignment efforts.
• Enable the Service Desk: Create and maintain documented procedures and standards that the service desk can follow to work toward resolutions, improving first‑contact resolution and providing effective escalation paths for systems issues.
• Own Enterprise Backup: Administer the enterprise backup platform, including backup configuration, monitoring, verification, and restore…