Workforce Management Solutions Architect – Techo-Functional

• Lead discovery workshops with business stakeholders to understand demand drivers, arrival patterns/seasonality, labor standards, staffing strategies, and scheduling pain points.
• Drive fit-gap analysis across vendor/product options and current-state tools.
• Design forecasting workflows and operating model to produce reliable demand and staffing plans.
• Define scheduling design patterns to ensure designs support business realities and compliance.
• Establish solution guardrails for accuracy, auditability, and transparency.
• Partner with engineering/technology leads to convert functional designs into configuration and build plans.
• Drive end-to-end lifecycle execution for enhancements, defects, and releases.
• Define reporting and analytics needs across forecasting accuracy, staffing vs. plan, and operational outcomes.
• Serve as the functional point leader across HR, operations, and technology teams.

• 7+ years delivering Workforce Management solutions with deep expertise in forecasting, staffing, and scheduling.
• 7+ years’ experience working with WFM scheduling constructs and forecasting concepts.
• 6+ years’ experience configuring, customizing, and debugging WFM solutions.
• 5+ years' experience with large enterprise WFM platforms such as Infor WFM/Workbrain, UKG, Legion, or similar tools.
• 3+ years’ partnering with SaaS vendors to deliver business outcomes.
• 3+ years working in Agile environments.
• 3+ years demonstrating excellent communication and stakeholder leadership skills.
• 2+ years’ experience demonstrating analytical problem-solving and decision-making skills.
• 2+ years demonstrating a growth mindset while developing self and others.

Demonstrates extensive expertise in Workforce Management solutions, particularly in forecasting, staffing, and scheduling, while effectively leading cross-functional teams and driving stakeholder engagement. Proficient in configuring and customizing large enterprise WFM platforms to achieve business outcomes.

• Workforce Management Solutions
• Forecasting Expertise
• WFM Scheduling Constructs
• Agile Environments
• Stakeholder Leadership

• Forecasting
• Staffing
• Scheduling
• WFM Configuration
• WFM Customization
• Debugging WFM Solutions
• Analytics
• Reporting
• Fit-Gap Analysis
• Operational Outcomes

• Communication
• Stakeholder Leadership
• Analytical Problem-Solving
• Decision-Making
• Growth Mindset

• Demand Drivers
• Labor Standards
• Staffing Strategies
• Scheduling Pain Points
• Solution Guardrails
• Lifecycle Execution

• Infor WFM
• Workbrain
• UKG
• Legion
• SaaS Platforms