Security Dispatcher

• Schedule/Shift/Hours PRN - (As Needed) - Variable

Position Summary

Kootenai Health (KH) security personnel are responsible for ensuring a safe environment for KH patients, visitors, and staff. The Security Dispatcher is responsible for running the Security Operations Center (SOC), including but not limited to multi-line phone management, fire alarm monitoring, mass notification messaging, infant abduction system, and identification badging systems. Works directly with KH staff, visitors, external agencies, and vendors daily.

Assists in investigations and retrieves camera footage and door reports for various agencies and departments, both internal and external. Reports to senior security leadership.

• Receives, evaluates, and prioritizes requests for security support
• Dispatches, monitors, and closes out security service calls that come into the SOC
• Utilizes two-way radio communication and radio dispatch software
• Communicates with patients, visitors, providers, and staff in person and by phone
• Works with various security systems to include CCTV
• Works with Microsoft Office products to create/maintain data and reports
• Utilizes mass notification systems and overhead paging apparatuses
• Utilizes multiple alarm monitoring systems to include infant abduction alarms
• Creates KH s and troubleshoots systems associated with badge creation and management, to include badges for employees, visitors, students and vendors
• Ensures all security systems and devices are functioning properly through testing and preventative maintenance while maintaining appropriate records and documentation
• May serve as a liaison between security and law enforcement with regard to surveillance investigations and documentation for court
• Assists in investigations as needed per the Security Manager and Human Resources
• Maintains vehicle registration information for employees and providers
• Assists the Security Manager, as well as other department leaders with related security support
• Regularly works with security Office Coordinator and assists with badging duties
• Troubleshoots access control issues regarding doors and badges
• Participates in meetings regarding badging and other security issues as requested
• Familiar with standards, concepts, practices, and procedures within the hospital security field
• Relies on experience and judgment to plan and accomplish goals
• Regular and predictable attendance is an essential job function
• Performs other related duties as assigned
• Competent to meet age-specific needs of the unit assigned

• High school diploma or equivalent preferred
• Must successfully pass an extensive background investigation
• Prior dispatch/control center experience in a public safety environment preferred
• Experience in face-to-face customer service interactions
• Prior security, law enforcement, military, fire, and EMS experience is preferred
• Excellent communication, customer service and interpersonal relationship skills
• Ability to multi-task and prioritize a variety of functions and services to meet customer and organizational needs
• Must obtain the De-Escalation training through MOAB within 1 year of date of hire
• BLS required
• If operating a company vehicle as part of assigned duties or operations, Employee must have valid driver’s license and motor vehicle record (MVR) consistent with KH’s motor vehicle operation policies, as well as the eligibility requirements of KH’s auto insurance carrier, which include but are not limited to restrictions on major traffic violations, limits on minor violations/incidents with a defined look-back period, and applicable age requirements
• Knowledge of the Hospital Incident Command System
• Successful completion of Basic Level Certification and receipt of certificate through the International Association of Hospital Security and Safety (IAHSS) within 1 year of date of hire

• Must be able to maintain a standing and/or sitting position
• Typical equipment used in a clinical job
• Must be able to stoop, crouch, or bend
• Must be able to push, pull, or transport heavy equipment
• Must be able to communicate and exchange accurate information
• Must be able to lift and move up to 10 lbs

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