Trainer, Bilingual

About The Role

Love Where You Work!

At Mountain West bank
, our employees love where they work! Our employees describe our culture as one that promotes having fun at work and being one big happy family. We take every opportunity we can to recognize and appreciate our employees, not only on designated days, but all throughout the year. We love investing in our employees whether it be in the form of our generous 401(k) contributions to our robust training programs.

We also love volunteering in our communities and love delivering the unexpected not only to each other but to our customers and the community.

Love Where You Live!

We love where we live, and we try to make our communities a little better, both individually and as a team. We strongly encourage all our employees to give back to the community in which they live and we even pay them to do so.

Do you have a desire to make your city a better place to live? We just might be able to help you do it.

A Strong Foundation

Mountain West Bank operates exclusively in the state of Idaho serving Bonners Ferry, Ponderay, Sandpoint, Coeur d’Alene, Post Falls, Hayden, Boise, Meridian, Eagle, Nampa, Hailey and Ketchum. We are one of 17 division banks under the Glacier Bancorp umbrella. Glacier Bancorp, Inc. is a community banking organization with assets greater than $29 billion, operating in banking offices across eight western states:
Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona, Nevada, and Texas. Since 2015 we have been recognized as one of America’s Best Banks, America’s Best-In-State-Companies (top holding company), one of America’s Best Employers By State, one of America’s Most Trusted Companies and one of the World’s Best Banks, according to Forbes Best Banks lists.

Ready to LOVE WHERE YOU WORK?

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Mountain West Bank is in search of an enthusiastic and talented Trainer for our Coeur'd'Alene location housed in our Ironwood Branch.

As a Trainer, you will support Mountain West Bank’s mission to deliver exceptional customer/employee experiences. The Trainer is responsible for delivering, facilitating, evaluating, and continuously improving training programs for Mountain West Bank employees. Ensures employees are knowledgeable about bank products, systems, policies, regulatory requirements, and customer service standards. Collaborates with branch and department leaders to identify training needs, support employee development, and enhance performance through engaging learning experiences.

This position reports to the Training Manager. Career growth includes advancing to higher Trainer levels, Training Manager and many more!

This is a full-time,hourly position. Candidates must be available Monday through Friday, 8:00 am to 5:00 pm for a total of 40 hours a week. Some branch travel required. Rate of pay depends on experience.

• Uphold and actively promote the bank’s core beliefs, core values, and customer service standards, collectively known as “Our Compass”.
• Responsible for the delivery, assessment, and continuous improvement of Teller Training during Mountain West Bank University. Cultivates trust, unity, and collaboration among team members. Guides employees through the training process to help them get comfortable performing customer service, referral, HPG and other required tasks.
• Plans, organizes, and facilitates interesting and engaging training such as Tech Xpert, Soft Skills, Retail Fundamentals, Systems/Equipment, etc. Monitors and evaluates the training methods and procedures used in the classroom, online and on-the-job training sessions.
• Delivers on-site and in-person training at branches in coordination with branch management and retail leadership.
• Conducts assessments of our training program’s success and organizational training needs and identifies knowledge gaps.
• May produce and make available video, on-demand, and self-paced training modules.
• Remains knowledgeable of best practices, trends, and industry literature to continuously improve and evolve the training program to enhance performance.
• Trains on the procedures for effective and accurate processing of customer accounts, opening new accounts, processing…