Manager - Rider Cluster Manager

Manager I - Rider Cluster Manager
LM Operations Department
No lengthy intro here, let’s get straight to the details, Zepto speed.

Responsibilities, aka, what we’d like you to deliver :

● Own daily rider operations across assigned clusters to ensure high fulfilment and
delivery performance.

● Track and improve key rider metrics such as attendance, on-time performance, delivery
efficiency, productivity, and compliance.

● Act as the first line of resolution for on-ground operational challenges and eliminate
bottlenecks quickly.

● Drive rider discipline, adherence to SOPs, and safety standards across shifts.

● Lead and mentor Rider Leads and Delivery Executives, ensuring proper training,
motivation, and performance management.

● Optimize routing, shift planning, and rider allocation using data-driven insights.

● Collaborate with city operations and central teams to implement engagement initiatives
and process improvements.

● Ensure high customer satisfaction by maintaining strong execution standards and
minimal service lapses.

● Identify performance gaps, conduct root-cause analysis, and implement corrective
actions to improve last-mile efficiency.

Are you who we're searching for:

●

Qualification:

Graduate

●

Experience:

3–4 years in last-mile operations, fleet/rider management, or
e-commerce delivery.

● Strong understanding of rider performance metrics and cluster-level operations

● Proficiency in Excel and familiarity with dashboards and performance tracking
tools

● Strong people management and communication skills, especially with
ground-level teams
Sounds like we’re talking about you? Please add your application to our cart!

Why Zepto should be your next career move
This isn’t just a job; it’s a chance to be part of a once-in-a-generation story that
will shape the future of the Indian startup ecosystem. If you’re ready to go all in,
execute like never before, and create impact on a massive scale, there’s no better
place to do it than Zepto.

Want to make history together?
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