Guest Services Assistant; Nights

We are looking for a friendly, reliable and guest-focused Nights Guest Service Assistant to help deliver safe, welcoming and memorable experiences for our guests during out-of-hours periods. Reporting to the Nights Guest Service Manager, you will play a key role in ensuring the hotel runs smoothly overnight, acting as a reassuring presence for guests and maintaining our high standards of service, safety and brand compliance.

• Building strong relationships with guests, adapting your approach to meet individual needs.
• Welcoming late arrivals on reception, ensuring repeat guests, priority members and VIPs receive appropriate recognition and appreciation.
• Providing drinks service on our residents bar.
• Preparing and delivering food from our 24‑hour menu for guests arriving through the night.
• Checking out early arrivals, ensuring accurate billing and a positive lasting impression.
• Completing any cleaning and set up required to ensure the hotel is ready for the next day.
• Supporting the night audit process.
• Ensuring fire and safety requirements are met.
• Beyond day‑to‑day duties, acting as a role model for our values and culture to keep service excellence at the heart of everything we do.
• Other businesses may call this role Night Porter.

Ideally, you will have previous experience in a fast‑paced, customer‑facing role and a genuine passion for delivering outstanding customer service. You are naturally attentive, able to anticipate guest needs, and confident working independently during night shifts.

• Be comfortable using a range of technology, including MS Office.
• Communicate clearly and professionally with guests and colleagues.
• Remain calm, organised and solution‑focused, particularly during quieter overnight periods.

• Discounted hotel stays around the globe, with food and beverage discounts.
• Attractive discounts across many major retailers, restaurants and events.
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).
• Personal and career development.
• Round‑the‑clock access to the Employee Assistance Programme, offering mental health and wellbeing support, financial and legal advice.

If you would like to find out more before applying, please contact our resourcing team at r

A member of our recruitment team will be in touch to book a 15‑minute chat with shortlisted candidates so we can get to know you better. Candidates who are successful at this stage will be invited to meet the Guest Service Manager to discuss the role in greater detail. We review applications as they come in, so apply early to avoid missing out.

We may close the role once we have found the right person.

At Kew Green Hotels, we are committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at r – we’re here to support you.