Dispatcher, Customer Service​/HelpDesk

The Public Safety/Fire & Rescue Department at Saint Michael's College is inviting applications for a full time Dispatch Switchboard Operator to dispatch radio calls andoperatethe College switchboard. The successful candidate willbe responsible for answering all incoming calls and directing calls to the appropriate party quickly, accurately, and professionally. This role receives all emergency calls forSMCcampus and the surrounding community. Dispatch, switchboard, emergency services experience desirable, but we will provide training for a motivated and dependable person withdemonstratedaptitude.

• Answers all incoming calls and directs to the appropriate party quickly, accurately, and professionally
• Receives all calls for Public Safety, Facilities, Fire and Rescue, Student Life, and Knight Safe
• Oversees the key sign-out for the Saint Michael's College vehicles and vendors
• Monitors alarms for the HVAC department, fire detection systems, panic and intruder systems, emergency call boxes, and airport emergency communication system. Notifies appropriate resources when alarms are received
• Monitors camera system and reviews archived camera footage
• Receives calls from online tip service and responds to them accordingly
• Enters all the log reports for Public Safety, SMC Fire and Rescue, and Live Safe accurately and professionally; retrieves information for these units as requested
• Questions callers to determine nature of problem, type of response needed, and dispatches appropriate units
• Sees the value of cultural, ethnic, gender, and other individual differences in people. Helps to create an environment of learning about, valuing, encouraging, and supporting differences

The salary range for this position is $20.00-$22.00/hr for the full job description,
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This position follows a rotating schedule consisting of 12-hour shifts.

We recognize that people assess their skills and experience differently. Studies have shown that some candidates may hesitate to apply for a position unless they feel they meet every qualification listed. However, many of the skills and responsibilities in this role can be developed on the job. If you believe you could bring value to our students and community and meet most of what we’re looking for, we encourage you to apply.

We are an equal opportunity employer and welcome applicants from all backgrounds. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Benefits include health, dental, vision, employer-paid life and disability insurance, voluntary life, critical illness and accident insurance options, parental leave, flexible spending accounts (healthcare and dependent care), 401(k), generous paid time off, paid holidays, employee and dependent tuition benefits, employee and family assistance program, well-being programs and opportunities, discounted gym membership, paid volunteer time, use of the athletic facilities and the library, and countless opportunities to attend presentations, lectures, and other campus activities.

• High school diploma or equivalent
• Prior working experience preferred

• Familiarity with Microsoft Office products
• Reads and interprets documents such as operating instructions, procedure manuals, and College policies to guide own behavior

An offer of employment will be contingent upon the successful completion of background checks.

Please be prepared to attach the following documents after clicking on Apply Now button:

• Resume/CV

Review of applications will start immediately. The position will remain open until it is filled.

• Locations 1 Winooski Park, Colchester, VT, 05439, US