Dispatcher - Second Shift

Overview

As a Dispatcher for ADA Traffic Control, this position is responsible for:

• Scheduling and coordinating crews for scheduled jobs, including Sundays through Saturdays
• Coordinate crews for emergency calls when they occur
• Assist coworkers and other dispatchers as necessary
• Perform geographical location spotting, map reading and provide detailed instructions to contractors and fieldworkers
• Support fieldworkers with any concerns that may arise and delegate appropriately as necessary
• Support contractors to the best of their ability
• Forward any new business inquiries to the Business Manager
• Other duties may be assigned as needed

• A basic concept of geography (able to read maps) and basic direction skills are required
• Communicate effectively with others over the telephone, email or in person
• Demonstrate effective listening skills
• Successfully identify and resolve issues that may arise
• Work under minimal supervision
• Work in a fast-paced environment
• Maintain accurate records
• Analyzing and resolving problems
• Preparing written communications (e.g., responding to emails)

• Experience with a call center environment
• Ability to follow procedures and regulations
• Ability to remain calm in a stressful situation
• Fluent in English

• High School Diploma or GED equivalent

Schedule:

Monday to Friday 2:00pm to 10:00pm, weekends/overtime as needed; hours can be flexible