Customer Service Advisor

An established, customer-focused Insurance business in the Colchester area is looking for a Customer Service Adviser to join their friendly, growing team.

This is a great opportunity for someone who enjoys speaking with customers, delivering a brilliant service, and confidently upselling and cross‑selling when it's right for the customer, backed by excellent training and development from day one (including support towards professional qualifications).

You’ll support customers across a range of personal lines Insurance products, handling enquiries, quotations, renewals and policy changes, while making the most of sales opportunities on every call.

• Handling inbound and outbound calls, providing a professional and personable service
• Producing Insurance quotations and converting opportunities into new and additional business
• Supporting renewals and retention, building strong customer relationships
• Processing mid‑term adjustments and customer instructions accurately
• Identifying cross‑sell opportunities and making introductions where appropriate
• Recording and managing leads and activity using a CRM system
• Building product knowledge over time with structured training and coaching
• As you develop, supporting smaller business customers (training provided)

• Previous Insurance customer service experience (motor/home Insurance ideal)
• Comfortable with sales conversations
  , including upsell and cross‑sell
• Confident communicator (verbal and written) with a strong telephone manner
• Good IT skills and the ability to learn new systems quickly
• Organised, reliable and able to manage your own workload
• A positive, "can‑do" approach and enjoyment of working in a small team
• Full training & development (technical knowledge, sales skills)
• Support towards CII qualifications
• Supportive, friendly working environment
• 25 days holiday + bank holidays
• Free parking (Great Tey area)
• Company pension scheme