Information Technology Support Specialist
Job in
Colchester, Chittenden County, Vermont, 05446, USA
Listed on 2026-01-26
Listing for:
Hayward Tyler
Full Time
position Listed on 2026-01-26
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
The IT function supports business needs and continuous improvement efforts through appropriate technology, and effective information systems and infrastructure.
OverviewThe IT function supports business needs and continuous improvement efforts through appropriate technology, and effective information systems and infrastructure.
Responsibilities- Sets up, configures, and supports end user hardware and software
- Troubleshoot and fix/repair desktop hardware/software issues at root cause
- Desire to work with users to ensure the available tools are functioning
- Quick response to user needs
- Willingness to spend time helping users understand the best use of available tools
- Train staff on the proper/best use of available software
- Create, update, and maintain end user documentation.
- Work with departments to build customized documentation and training plans for current and new employees
- Triage and work incoming tickets
- Provide support for our PLM software.
- Assist users with adds, moves, and changes in the system.
- Maintain servers and network hardware
- Assist with patching of servers
- Assist with Network/System Administration
Supports Continuous improvement efforts through involvement in structured problem solving and other activities using LEAN concepts.
Qualifications- 1-3 years of experience in a support position; customer service or Help Desk type position or a combination thereof.
- Due to sensitive data handling for government contracts, U.S. Citizenship is required.
- An associate degree, or higher, in an IT related field or equivalent work experience.
- Advanced knowledge of Windows operating systems, required. Installation, repair, and troubleshooting.
- Knowledge/experience working with and managing a Microsoft Server based network (Active Directory, DHCP, DNS, File Sharing) is required.
- Experience working with a support ticketing system, required.
- After hours support of business applications is required.
- Some travel may be required.
- Excellent written and verbal communication skills, required.
- Experience working with and supporting the Microsoft Office suite, required.
- Experience administering and maintaining Product Center a plus
- Experience with using and/or administering Microsoft SharePoint a plus.
- Experience supporting mobile devices in the enterprise is a plus.
- IT Industry certifications are also a plus, but not required.
- Strong interpersonal and problem-solving skills
- Outgoing and willing to take the lead on projects and initiatives
- Ability to get things done in a timely manner but yet with high quality and thoroughness
- Detail oriented, organized, and highly motivated
- Positive attitude and willingness to assist wherever needed
- Great attitude towards teamwork and overcoming daily challenges
- Responsible for other duties as assigned
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