VT WFR Program Manager; VT, Colchester

Established in 2006, Interactive Government Holdings, Inc. (IGH) is a leading professional services and technology provider to the Federal Government. Our mission is to serve uniformed service members globally and their support systems locally. We utilize strategy, data science, and technology to make the programs we execute more efficient for the people our programs serve. IGH has a national and international program staff and a corporate headquarters located in Springfield, Virginia.

We are proud of our ability to shape tomorrow while ensuring all active‑duty personnel and reservists can carry out their critical missions and tasks today.

Interactive Government Holdings (IGH) is seeking a qualified, trained and capable individual to serve as Program Manager for the Vermont Work for Warriors program. The program is designed to identify Vermont National Guardsmen, Veterans, Reservists, Service Members and families eligible for support and provide them with information on available benefits and connect them with sources of support/services. The contractor shall perform all functions necessary to develop and implement programs to identify and outreach to Service Members and their family members, Reservists and veterans to inform and educate them on available programs at the national, state, and local levels and develop information on improving program effectiveness and offerings.

Special emphasis is on providing employment outreach to Service Members of all components, their immediate family members to provide employment assistance, education benefits, retention incentives, and transition services and tracking each customer’s interaction and providing career support, development, and maintenance of civilian based careers. Specific services include, but are not limited to, resume writing assistance, social networking, and interview skills (coaching).

Major responsibilities include (not all inclusive):

Responsible for centralized oversight, tracking systems, multi‑channel support management, and State Family Programs Director advisory.

Training, developing and managing a team consisting of a Digital Marketing Manager and Employment Specialists who are geographically dispersed throughout the state to develop and implement:

• Employment Outreach Program Development and Management
• Employment Coordination and Outreach Activities
• Community Capacity Building
• Training Development
• Data Collection
• Reporting
• Publications and Briefings

Maintain a continuous operational presence at the designated Work for Warriors Regional Hubs throughout the state during core hours to ensure localized Service Member and Veteran Support.

The Program Manager will assist with recruiting and identifying highly quality candidates, train new hires, train incumbents on new systems, procedures and processes, collect data for reporting program progress and metrics for individuals and the program. The Program Manager provides daily supervision and management to the Work for Warriors (WFW) Team and is IGH’s primary conduit for information flow to and from team members and the COR for the contract.

Accomplishes Human Resource (HR) objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees for the WFW positions throughout Vermont.

Communicates job expectations, planning, monitoring, appraising, and reviewing job contributions. Plans and reviews compensation actions while enforcing policies and procedures.

Achieves operational objectives by contributing information and recommendations to strategic plans and reviews. Prepares and completes action plans. Implements and monitors production, productivity, quality, and customer‑service standards by resolving problems, completing audits, identifying trends and determining system improvements while ensuring that the standards are met by all employees.

Meets financial objectives by forecasting requirements. Prepares an annual budget by scheduling expenditures, analyzing variances and initiating corrective actions as deemed necessary by the customer or IGH leadership.

Updates job knowledge by participating…