Registered Nurse Case Manager

Founded in 2014, Crossroads Talent Solutions, LLC is a veteran-led SBA 8(a) and Service-Disabled Veteran-Owned Small Business headquartered in Maryland, delivering trusted program management, administrative, and mission support services to federal agencies nationwide. For more than a decade, we have supported critical operations for partners including the U.S. Army, U.S. Air Force, U.S. Navy, U.S. Marine Corps, National Guard, Defense Health Agency (DHA), National Oceanic and Atmospheric Administration (NOAA), Small Business Administration (SBA), U.S. Citizenship and Immigration Services (USCIS), U.S. Attorney’s Office (USAO), and the U.S. Department of Agriculture (USDA).

Known for our integrity, transparency, and commitment to excellence, Crossroads has built a solid reputation as a reliable federal partner dedicated to delivering measurable performance and taking care of the people who make each mission possible.

Contingent Upon Award

Camp Johnson – Colchester, Vermont

The Registered Nurse (RN) Case Manager provides comprehensive non-clinical case management services in support of the Vermont Army National Guard (VTARNG) medical readiness mission. This role is responsible for coordinating care, managing medical readiness cases, maintaining compliance with Army medical regulations, and ensuring Soldiers receive appropriate medical support to promote operational readiness and deployability. The RN Case Manager serves as a liaison among Soldiers, military providers, civilian healthcare providers, medical readiness personnel, and unit leadership to ensure timely coordination of care, accurate documentation, and continuity of services.

The RN Case Manager manages complex medical readiness cases involving Active Duty and National Guard Service Members with acute, chronic, or potentially disqualifying medical conditions. The position focuses on coordinating medical care, maintaining compliance with military health system requirements, supporting Medical Evaluation Board (MEB) and Physical Evaluation Board (PEB) processes, and ensuring accurate documentation within military medical systems such as MEDCHART and eCase.

The RN Case Manager is expected to provide proactive case coordination, facilitate treatment planning, track medical readiness compliance, and educate Soldiers regarding healthcare resources, medical documentation requirements, and readiness responsibilities. The role requires strong organizational skills, clinical knowledge, communication abilities, and experience working within regulated healthcare environments.

• Establish and maintain eCase profiles for Soldiers referred by providers within one business day of referral.
• Coordinate all aspects of non-clinical case management services for assigned Soldiers.
• Track Soldier medical care from initial identification of a condition through return to medical readiness or administrative separation.
• Coordinate treatment plans with military and civilian healthcare facilities.
• Request profile examinations, specialty evaluations, and audiology exams within required timelines.
• Maintain automated referrals in MEDCHART and monitor case adjudication status.
• Prepare Soldier records for Medical Evaluation Boards (MEB) and Physical Evaluation Boards (PEB).
• Review and reconcile hardcopy and electronic case records to ensure completeness and accuracy prior to board review.

• Support and attend Soldier Readiness Processing (SRP), Periodic Health Assessment (PHA), mobilization, and readiness events as required.
• Assist with surge and contingency operations during high-volume readiness events.
• Monitor and validate Medical Readiness Classification (MRC3) and Dental Readiness Classification (DRC3) profiles.
• Ensure Soldiers with qualifying profiles are accurately entered into eCase systems.
• Participate in monthly case reviews with VTARNG leadership and health services personnel.
• Prepare records for mobilization and deployment operations within required…