Assistant Customer Service Manager

Assistant Customer Service Manager

To be the advocate for our guests and consistently meet our guests' expectations by providing a friendly, helpful, easy, and safe shopping experience. Responsible for projecting oneself in a professional manner and maintaining a neat and clean work area at all times. Responsible for supervising the Guest Service area.

Include the following:

• Greet, make eye contact and "Thank" each guest that you service.
• Deliver a friendly, helpful, easy, and safe shopping experience, that meets our guests' expectations.
• Project oneself in a professional manner in accordance with our dress code and personal grooming policy.
• Work in a safe manner and maintain a neat and clean work area at all times in accordance with our policies and procedures.
• Supervise the Guest Service area.
• Maintain all cash controls related to sales, currency, miscellaneous sales, and miscellaneous income.
• Process and report on daily/weekly cash and sales activities accurately.
• Schedule, train and coach Guest Service teammates to ensure an exceptional shopping experience to our guests.
• Maintain cashier control reports and office security in accordance with all company policies and procedures.
• Count and record all monies from cashiers according to company policies and procedures, record and process bank deposits.
• Ensure that the Guest Service area and related items are properly secured while working and at the end of each shift.
• Communicate new policies or promotional programs to our guests.
• Perform other related duties as assigned by management and adhere to all company policies and procedures.

Minimum Qualifications:

• Must be at least 18 years of age.
• Strong communication skills.
• Exceptional customer service skills.
• Strong organizational skills and ability to multi-task.
• Strong supervisory skills.
• Must be reliable.
• Must show a high level of integrity and professionalism.
• Ability to read and write at the 8th grade level.
• Basic Math skills.

Education and Experience:

• High School Diploma or equivalent.
• 1-3 years related experience.

Physical Requirements:

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws. Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.