Service Assistant

Service Assistant – Coldwater MI – Full Time About Lucid

At Lucid, we are creating an electric future without compromise. We build world‑class vehicles by pushing performance, efficiency, and design beyond industry limits, setting new standards with vehicles like Lucid Air and Lucid Gravity. Our team spans a wide range of disciplines and industries, united by a shared commitment to excellence. We trust you to take ownership, push beyond what is expected, and help write the playbook for what comes next.

The Service Assistant works with other members of the Service team to ensure day‑to‑day operations run smoothly. This position supports customer experience, vehicle movement, service operations, shop support, and general service center execution while helping the team respond to a rapidly changing workload and prioritize accordingly. This is an excellent opportunity to gain experience, learn, and develop a career within the automotive industry while supporting Lucid’s commitment to a world‑class customer experience.

• Customer Experience Support: Provide a world‑class customer experience to all Lucid clients, both internal and external, through professionalism, responsiveness, and attention to detail.
• Vehicle Logistics & Transportation: Support vehicle drives, including dropping off or picking up customer vehicles and/or loaners, runs to the body shop, test charging at Electrify America charge stations, and other vehicle movement needs.
• Transportation Coordination: Arrange Lyft rides for internal vehicle moves per request and support transportation‑related coordination for the Service team.
• PDI & Vehicle Handover Support: Assist with Pre‑Delivery Inspection carrier preparation and vehicle handover. When needed, help with the vehicle check‑in process.
• Technician & Shop Support: Assist technicians with basic repairs in the shop and provide support that helps service operations run efficiently.
• Service Operations Support: Support other duties as assigned, including moving and staging vehicles, delivering parts, washing vehicles, and assisting the Service department as needed.
• Safety & Readiness: Support a safe and organized workplace and complete required post‑hire training, including forklift certification and Lucid‑provided CPR training.

• 18 years of age or older.
• Basic automotive knowledge.
• Willingness to obtain forklift certification post‑hire, demonstrating a commitment to safety and operational efficiency in the workplace.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work in a fast‑paced environment and multitask.
• Ability to stand and walk for extended periods of time.
• Ability to work full‑time, including weekends or extended hours during busy periods.
• Willingness to complete Lucid‑provided CPR training post‑hire.
• Valid driver’s license with no suspensions within the past year.
• Drivers under 21 must have maintained a driver’s license for a minimum of 3 years and successfully complete Lucid training upon hire.

• Prior automotive, service center, dealership, or vehicle operations experience.
• Experience in a customer‑facing or service‑oriented environment.
• Interest in developing a career within the automotive or electric vehicle industry.

This role requires onsite presence and active participation in daily service operations. Candidates must be able to support vehicle movement, service center activities, and flexible schedules that may include weekends or extended hours during busy periods.

Lucid offers a comprehensive and competitive benefits package that includes medical, dental, vision, life and disability insurance, paid time off, and a 401(k) plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the terms and conditions of those programs. Cash or equity incentive awards, if applicable, are determined by multiple factors, including individual performance and overall company results.

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