Loan Servicing Representative

Description

Southern Michigan Bank & Trust, established in 1872, is a staple in the communities we serve with our mission to be a trusted partner working for the betterment of our communities. Our commitment to our core values holds our employees to a higher standard. Our core values are we act with integrity, we are accountable, we are passionate, and we are better together.

This position is responsible for the various aspects of the loan after it has been closed. It is also responsible for servicing commercial, mortgage, and consumer loans. Other duties and responsibilities as assigned.

• Insurance claim management – gather necessary documentation to perform draws
• Review of daily/monthly reports
• Loan checkback and file imaged to loan
• RD monthly reporting
• Pay PMI premiums
• Process daily transactions
• Order Lereta contract and activates PMI
• Prepares discharges
• Performs payment corrections for all loans
• Quote loan payoffs
• Prepare documents to send for QC review
• Tracking recorded mortgages and title policies
• Performs file maintenance review
• Performs rate locks via Secondary Market Investor
• Assists with service related phone calls as needed

None

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and maintain confidentiality and professionalism. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent
• Banking and loan experience helpful
• Basic computer experience including Microsoft Word, Excel and data base knowledge
• Proficient typing skills
• Excellent verbal and written communication skills, including the ability to effectively compose original correspondence and verbally exchange information with customers and vendors
• Ability to interpret the needs of customers and effectively resolve any problems to ensure complete satisfaction
• Basic math skills including the ability to calculate fractions, decimals, and percentages
• Ability to apply common sense understanding to carry out verbal and written instructions and deal with standardized and unique situations
• Excellent customer service skills

This position is required to deal with internal as well as external customers, in a positive, “Quality Customer Service” manner. An open, willing to assist approach to work is expected along with the ability to work beyond their normal job duties as the situation requires. Interpersonal and problem-solving skills are required. This position will have access to highly confidential information that must be handled in a professional manner.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance, color vision, depth perception and ability to adjust focus.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

The noise level in the work environment is usually moderate/conversational.