Veterans Service Officer (VSO

Job Summary

The Veterans Service Officer (VSO) provides information, guidance, and advocacy to Veterans and their dependents seeking Federal, state, and local benefits. The role includes interviewing clients, evaluating eligibility, assisting with claims, and connecting clients with appropriate resources. VSOs work collaboratively as part of a team. This position may require irregular hours and use of the employee’s personal vehicle for travel. Employees must meet minimum qualifications and be able to perform all essential duties with or without reasonable accommodation.

• Interview Veterans and eligible dependents to assess needs and advise on potential benefits; provide referrals to outside agencies when appropriate.
• Assist with preparing, filing, and following up on Federal, State, and County benefit applications.
• File and monitor Veterans’ claims to ensure compliance with applicable laws and regulations.
• Build and maintain professional relationships with local agencies and organizations serving Veterans.
• Maintain up-to-date knowledge and resources related to Veterans benefits, programs, and medical facilities.
• Assist with coordinating the Veterans Affairs transportation program.
• Draft correspondence and respond to inquiries regarding Veterans-related matters.
• Perform other related duties as assigned.

• Associate degree in Business, Law, or a related field and two years of relevant experience.
  OR
• Three years of job experience in a related field.
• Ability to obtain required certification/accreditation within a designated timeframe.
• Basic computer skills (Microsoft Word, Excel, PowerPoint) or the ability to learn

• Strong command of English grammar, spelling, punctuation, and basic math.
• Excellent interpersonal skills and ability to work effectively with clients, colleagues, and partner agencies.
• Knowledge of laws, regulations, and procedures related to Veterans’ services and community resources.
• Ability to use computers and office equipment to prepare reports, maintain records, and research information.
• Strong problem-solving skills and ability to assess client needs.
• Ability to manage high caseloads, multitask, and adapt to frequent interruptions.
• Ability to interpret and explain policies, regulations, and laws in clear, understandable terms.
• Demonstrated sound judgment, ethics, professionalism, and confidentiality.
• Ability to remain tactful, patient, and emotionally stable when assisting individuals in distress.
• Strong analytical and decision-making abilities.
• Ability to effectively facilitate meetings and provide guidance to clients and their families.
• Strong verbal and written communication skills.
• Ability to organize and maintain accurate paper and electronic records.
• Ability to use County resources responsibly and efficiently.

Branch County Government is dedicated to serving our community with integrity, accountability, and respect. We deliver statutory and constitutional services in a fiscally responsible manner that honors the trust and dignity of every County resident. Guided by public need and sound stewardship, we thoughtfully evaluate and prioritize services to ensure they strengthen our community today and for generations to come.

Our work is grounded in protecting public safety, enhancing the well-being of our citizens, preserving and improving our natural resources, and fostering economic opportunity for all. We believe strong communities are built through collaboration, transparency, and a commitment to doing what is right.

As stewards of both people and public resources, Branch County Government values and promotes equal opportunity for all. We actively encourage the talents, creativity, and leadership of our employees and strive to create a workplace where individuals feel respected, supported, and empowered to make a meaningful impact. Our employees are committed to delivering services that are prompt, courteous, efficient, and centered on public trust.

Branch County Government is proud to offer a comprehensive and competitive benefits package, including health, dental, vision, life, and short-term disability insurance. Employees enjoy generous sick and vacation time, 14 paid holidays for most positions, and access to pension plans and additional retirement options. We are committed to supporting our employees' well-being, work-life balance, and long-term financial security.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.