Lead Operator

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Full Time College Park, GA, US 1 Attachments

9 days ago Requisition

Salary Range: $70,000.00 To $75,000.00 Annually

The Lead Operator is a full time position on-site local lead for the ATL ATN Pilot Project, responsible for overseeing day-to-day operational delivery of the pilot revenue service. This role supports project delivery and operations — coordinating with the general contractor and subcontractors during construction for operational requirements, monitoring field commissioning and testing activities, and establishing the ATL operations organization for pilot launch.

The ideal candidate is an outgoing, people-forward leader comfortable with building the operational team and the culture that will carry the project into service.

This role will directly support the onsite Project Director (ATL ATN) and serves as the local extension of the Project Delivery team on the Atlanta site.

• Establish the ATL operations organization using roles defined in the O&M and Operational Readiness plans — Central Control Operator (CCO), Field Ambassadors, Safety Attendants.
• Own day-to-day OCC execution and OR governance with the Project Director and Strategic Execution team.
• Transition from a Project Delivery-embedded site lead role to full Operations Manager ownership as the project moves into pilot and revenue service.
• Recruit, hire (in coordination with HR), oversee, and manage Station Ambassadors and Safety Attendants — typically college students sourced from local Atlanta-area technical schools and universities.
• Serve as the direct supervisor and daily manager for Ambassador and Safety Attendant staff; set expectations, assign coverage responsibilities, conduct check-ins, and maintain scheduling.
• Build a welcoming, guest-forward Ambassador culture that supports a positive rider experience from Day 1 of pilot operations.
• Develop pocket guides, job aids, and light training materials to equip Ambassadors and Safety Attendants for station-level passenger interaction.
• Maintain alignment with the Project Director on operational priorities, readiness milestones, and performance-critical decisions.
• Lead planning and execution of operational work streams, including requirements review, system specifications, and operational documentation.
• Support development and maintenance of Service Operations Procedures, Passenger Operations Procedures, Incident & Emergency Management Procedures, and the O&M Takeover and Commissioning Plan.
• Contribute to safety analyses, hazard assessments, and safety case documentation.
• Define, track, and own key performance indicators for the ATL ATN system — including system availability, vehicle availability, wait times, trip-time predictability, and overall customer experience.
• Analyze operational data to identify trends and drive continuous improvement actions.
• Report KPI status and operational progress clearly and regularly to the Project Director and stakeholders.
• Support development of operating procedures, recovery strategies, and reliability improvement plans that optimize system uptime.
• During construction, testing and commissioning and system start-up support on-site operational requirements related to guideway, station, MSF/OCC, and utility installation.
• Support day-to-day activities with the General Contractor, subcontractors, utilities, airport/city stakeholders, and AACIDS as it relates to operational readiness.
• Attend and facilitate construction meetings, track action items, and elevate constructability or OR-impact issues to…