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Guest Experience Lead & NPS Champion
Job in
College Park, Fulton County, Georgia, USA
Listed on 2026-08-03
Listing for:
Hertz
Full Time
position Listed on 2026-08-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
The Hertz Corporation in College Park, GA is seeking a Customer Experience Associate to deliver service that exceeds guest expectations. You’ll resolve issues at the counter with hospitality and professionalism, serving as the primary NPS liaison to management and driving improvements based on feedback.
You will analyze NPS data, guide colleagues on customer needs, provide coaching, and ensure all corporate policies are followed to maintain Hertz’s trusted guest experience.
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