LTL Customer Service

LTL Customer Service

Department: Customer Service

Employment Type: Full Time

Location: Atlanta, GA

Reporting To: Linda Amaya

As a subsidiary of Denmark-based Scan-Group, our history in shipping and logistics dates to 1969. From Scan-Group, Shipco Transport was founded in 1988 and has organically grown into one of the world’s leading neutral NVOCCs. Headquartered in Chatham, New Jersey, Shipco Transport operates more than 75 offices in over 30 countries across 5 continents and employs over 2,200 people. Our company’s truly intermodal character, offering LCL & FCL Ocean and Air freight services, uniquely positions Shipco as a ‘one stop’ provider of worldwide transportation solutions.

(Website: )

Shipco Transport Inc., a leading international cargo transportation company, has an immediate opening at our ATL branch located in College Park, GA for LTL Customer Service
.

We are looking for a candidate who is proactive, dynamic, highly motivated, reliable, and who understands and appreciates the importance of a team effort. The candidate should also possess the ability to ‘think outside the box’, think and work outside their local market, and be aware of various time zones and regional norms for all parties involved.

• Handle customer service emails, rate emails, and answer/make phone calls.
• Validate and process new orders received in TMS within 10 minutes.
• Monitor dispatched orders and communicate with customers about any pickups and/or delivery issues.
• Review Daily Domestic Report for shipment status and notify customers accordingly.
• Maintain all communication via email alias.
• Always maintain professionalism with both team and customers.
• Communicate with LTL carriers’ terminals and dedicated CSD teams for any pickup and/or delivery issues.
• Ensure all shipments are billed correctly.
• Assist with or handle OS&D and coordinate to file claims following the SOP provided by manager/supervisor.
• Ensure you’re on time and ready to work for the hours you’re assigned.
• Other duties as the department develops.

• Knowledgeable in all aspects of export customer service and/or operations.
• Strong data entry skills required.
• Excellent verbal and written communication skills, excellent organizational skills, attention to detail, and an aptitude for a fast-paced, multi-tasking, customer service-minded environment.
• Relies on instructions and pre-established guidelines.
• Resourceful and possesses out-of-the-box thinking.
• Reports to the Domestic LTL Customer Service Supervisor.

• We offer a positive and friendly atmosphere with opportunities for advancement and personal growth.
• Salary is commensurate with experience.
• We offer medical, dental, life, and vision insurance, STD, and LTD insurance.
• We also offer a flexible benefits account, an optional wellness program, and a matching 401(k) plan.

Shipco Transport is an Equal Opportunity Employer, welcoming applications from individuals of all abilities, backgrounds, and experiences.