Business Services Specialist ; Manheim Atlanta)

The Business Services Specialist I provides customer service and administrative support at the Back Gate, helping ensure vehicles and clients move through the release process accurately, efficiently, and securely.

This position is responsible for assisting clients with the gate pass process, verifying documentation, scanning and entering gate pass information into the appropriate systems, and identifying potential discrepancies or fraudulent activity.

When Back Gate volume allows, this role also supports Front Office operations by assisting with client service emails and other administrative or customer service needs.

• Provide friendly, professional service to clients arriving at the Back Gate.
• Assist clients with questions regarding the gate pass and vehicle release process.
• Review and verify gate passes and supporting information before vehicle release.
• Ensure required documentation is complete and accurate.
• Communicate clearly with clients when additional information or verification is required.

• Scan gate passes and related documentation into the appropriate system.
• Perform accurate and timely data entry.
• Verify vehicle, client, and gate pass information for accuracy and consistency.
• Maintain accurate electronic records of gate transactions.
• Follow established procedures for vehicle releases and elevate exceptions when necessary.

• Remain alert for altered, duplicated, suspicious, or potentially fraudulent gate passes or documentation.
• Identify discrepancies between documentation and information contained within internal systems.
• Follow established escalation procedures when information cannot be verified or potential fraud is identified.
• Protect sensitive client, vehicle, and business information.
• Support site security by ensuring established gate and vehicle-release procedures are consistently followed.

• During periods of lower Back Gate volume, assist the Front Office with client service emails.
• Research and respond to routine client questions or route requests to the appropriate team member.
• Assist with basic administrative tasks and data entry as needed.
• Partner with Front Office team members to provide a consistent customer experience.