Site support, IT​/Tech

Qualifications

• Experience in providing Deskside Support
• Knowledge of Windows Desktop OS
• Data Center and Network Operation Support
• Smart-hand support for Server, Network and End‑user computing
• Basic Knowledge of reporting/ITSM Tool
• Experience in supporting VIP users
• Excellent Communication
• 4–6 Years of work experience in relevant skills

Desk side engineer for technical support for customers and their networked computers and peripherals.

Duties include (but not limited to):

• Accurately test, identify, repair, resolve, and document end‑user technical issues regarding basic network, desktop, laptop support, printers, PDAs, iPhones/iPads, and other smart devices.
• Break‑fix, troubleshoot, and resolve software issues; reimage computers/hard drives.
• Perform IMACD functions including installation and decommission.
• Backup and restore user data, settings, and associated systems administration activities.
• Assist Service Desk/Remote Desktop Support teams for hands‑and‑feet coordination efforts.
• Assist on Incident and Problem management activities.
• Take ownership of issues through to resolution on all appropriate requests.
• Categorize and prioritize end‑user support requests (incidents) and service requests by utilizing a ticketing system to track tickets and provide up‑to‑date status and information.
• Move equipment associated with escalated help desk incidents and service requests.
• Perform asset inventory activities as needed.
• Recommend and/or perform upgrades on systems to ensure longevity.
• Work with procurement staff to purchase hardware and software.
• Maintain spare parts/inventory list on a monthly basis and coordinate for any disposal requisites.
• Provide trade show planning and support, setup, test, training, logistics, and maintenance of all required workstation and peripheral equipment at the site. Incremental labor and incidental travel expenses shall be funded by the customer (e.g., meals, travel, and lodging) in accordance with the agreement.
• Be available for on‑call support during after hours as and when necessary.
• Adhere to ticket response and resolution SLAs as agreed upon with the customer.
• Basic understanding of DHCP, DNS, IP addressing, subnetting and basic understanding of fixing wireless LAN and Ethernet desktop configuration issues.

$70,000 – $90,000 per year.

• Discretionary annual incentive.
• Comprehensive medical coverage: medical & health, dental & vision, disability planning & insurance, pet insurance plans.
• Family support: maternal & parental leaves.
• Insurance options: auto & home insurance, identity theft protection.
• Convenience & professional growth: commuter benefits and certification & training reimbursement.
• Time off: vacation, time off, sick leave & holidays.
• Legal & financial assistance: legal assistance, 401(k) plan, performance bonus, college fund, student loan refinancing.