Residency Coordinator

** Residency Coordinator
**** Office of Strategic Enrollment Management
**** Exempt, Contingent II, Full-Time, Grade 1.3
** University of Maryland University College (UMUC) seeks a Residency Coordinator in the Office of Strategic Enrollment Management. Reporting to the Assistant Director of Residency, the Residency Coordinator will develop new business processes and new communications to improve the functionality of the residency department.
** SPECIFIC

RESPONSIBILITIES INCLUDE:

*** Correspond with students by phone, in person, and by e-mail regarding residency issues
* Research complex residency issues and consult with the Assistant Director of Residency regarding resolution of those issues
* Handle student escalations
* Serve as a liaison with other units that serve students
* Manage residency petition processing, including receiving incoming petitions, reviewing petitions and supporting documentation and approving or denying requests
* Assist with residency data cleanup processes
* Assist with training new and existing staff on residency policies and procedures
* Conduct quality assurance processes to review residency classification decisions
* Assist with managing special projects to implement new residency policies and procedures
* Perform other job related duties as assigned
** REQUIRED

EDUCATION AND EXPERIENCE:

*** Bachelor’s degree from an accredited institution of higher learning
* The successful candidate will have two (2) years of relevant work experience, preferably in higher education, using a student information system, a document management system, and a customer relationship management system
* Excellent customer service skills are required
* The ability to communicate calmly, effectively, and professionally is required. Excellent written communication skills, critical thinking skills, and the ability to quickly analyze and resolve issues are required
* The ability to handle a high volume of tasks with close attention to detail is also required
** PREFERRED

EDUCATION AND EXPERIENCE:

*** Experience working with People Soft and Salesforce is preferred
* Previous experience with residency policies and procedures in a higher education institution is also preferred
* Knowledge of student information systems and databases and experience using a document management system and/or customer relationship management database
** POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED
**** SALARY COMMENSURATE WITH EXPERIENCE
** All submissions should include a cover letter and resume.
** The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.
**** Workplace Accommodations:
** The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination.

For information about UMGC’s Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations.
** Benefits Package Highlights:**
* ** Generous Time Off:
** Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years).
** Time off rates will be prorated based on the number of hours worked.**
* ** Comprehensive Health Coverage:
** Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month…