Assistant Coordinator for Administrative Operations

Job Description Summary & Additional Information Organization's Summary Statement:
Campus Information

Founded in 1856, University of Maryland is the flagship institution in the University System of Maryland. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation's legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled.

Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation's capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.

The Department of Resident Life serves a highly diverse population of approximately 12,500 undergraduate students living in traditional residence halls, apartments, and suites including some public/private partnership apartment communities. About 46% of all resident students are enrolled in twelve living-learning programs covering a wide array of academic areas. Resident Life employs a diverse workforce of 88 full-time and graduate staff members and about 600 undergraduate student staff members.

The Department values respectful, equitable, and inclusive practices and actively seeks candidates who can represent and serve the diversity of persons who live and work in the University of Maryland's residence halls. The University of Maryland campus is located in the greater Washington, DC metro area just eight miles from downtown DC and 30 miles from Baltimore, MD. Additional information about the Department of Resident Life is available life.umd.edu.

The Assistant Coordinator of Administrative Operations is a full-time, exempt position which assumes responsibility for managing the day-to-day operations of two to five 24-hour service desks in the residence halls, supervision of two to five Desk Operations Supervisor (DOS undergraduate student supervisors), and other Administrative Operations functions on behalf of residents and the Department of Resident Life. The Assistant Coordinator of Administrative Operations is responsible for the hiring, training, and evaluation activities of up to 70 Community Assistants (CA, undergraduate student staff members) who work at the service desks.

This position provides leadership and support to Administrative Operations projects such as room damage inspections and billing, accurate key records, and between term room transitions. The Assistant Coordinator serves as a liaison to other units within the Department of Resident Life and the Division of Student Affairs.

• One year of work experience.
• Experience managing residence hall or front desk operations are preferred.
• Experience in residence hall administrative procedures, excellent customer service skills, supervisory experience, staff training coordination, key management and organizational and administrative skills strongly preferred.
• Ability to use database management programs, Microsoft Office, and email strongly desired.

• Cover Letter
• Resume
• List of References

July 26, 2026

August 9, 2026

No

Normal office environment - Sedentary work. Exerting up to 10 pounds of force occasionally and/or negotiable amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Ability to travel around campus for meetings and to attend to duties.

N/A

• Education:
  
  Bachelor's degree from an accredited college or university.
• Experience:
  
  Six (6) months of professional administrative or coordinator experience.
• Other:
  Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.

• Knowledge of best practices in organization, administration, and customer service.
• Knowledge of proper protocol in dealing with confidential information.
• Skill in oral and written communication.
• Skill in the use of Microsoft Office and Google Workspace (Docs, Sheets, Slides, Forms, etc.)
• Ability to interpret and apply policies, procedures, regulations, and laws.
• Ability to multitask while demonstrating a commitment to customer service.

Not Applicable to This Position

VPSA-RL-Director

Staff Contractual (C2) (Fixed Term)