Campus Facilities & Resident Experience Coordinator

Reports To: Associate Director Maintenance Operations

Location: South Campus Commons at The University of Maryland College Park, MD

Compensation:$23.00-$25.00 per hour and a comprehensive benefits package

FLSA Status: Non-Exempt

Company Information:

Capstone On-Campus Management (COCM), with headquarters in Birmingham, Alabama, is a group of student housing professionals focused exclusively on the management of housing communities owned by non-profits and/or highly affiliated with a university.

Summary

The Facilities Coordinator is responsible for providing administrative support for the Maintenance Department of a student apartment community. Duties include but are not limited to data entry, report creation and generation, scheduling contractors, enforcing site and company policies, communicating effectively, managing keys, providing customer service, and project-based work. Projecting a professional image through in-person and telephone interaction with all internal and external customers is essential.

Duties and Responsibilities:

• Serves as central communication hub for SCC facilities office with high office visibility.
• Communicate directly with residents including emails, phone, and face to face conversations.
• Answers resident inquiries and ensures that residents’ questions/problems have been handled properly.
• Work with Associate Director-Resident Experience in ensuring resident issues have been communicated in action steps and when resolved.
• Organize work orders and ensure work orders have been closed.
• Administer all key operations as needed.
• Maintains office organization and creates a welcoming environment for residents.
• Assists Facilities Office with all turn-related operations.
• Administratively support the office including preparing all reports as needed.
• Inspect units as needed during the turn process.
• Communicate and assist contractors as needed.
• Facilitates an appropriate level of responsiveness and communication to understand resident needs and maintain effective customer service.
• Analyzes situations and develops possible solutions and recommendations for consideration.
• Skill in the use of computerized office systems and software programs that perform word processing, spreadsheet, and database programs.
• Assist the Director, Associate Director – Facilities with other duties/projects as assigned.

Qualification/ Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate’s degree required; bachelor’s degree in business administration, facilities management, or related field preferred.
• 1-2 years of experience in clerical/office administrative support or property/facilities management, preferably in a residential or campus setting.
• Strong interpersonal and communication skills (written and verbal), with the ability to effectively interact with residents, staff, and contractors
• Ability to provide high-level customer service.
• Highly organized with strong attention to detail; able to manage work orders, schedules, and office operations efficiently.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and database or work order systems.
• Ability to work both independently and collaboratively, demonstrating initiative in problem-solving and process improvement.
• Comfortable inspecting residential units and supporting operational logistics during high-demand periods such as turn.
• Be able to lift or move up to 35 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands…