Senior Business Analyst - Continuous Improvement; Government Operations College Park, MD

Position Overview

The Senior Business Analyst will support continuous improvement initiatives within two key divisions of a state government agency responsible for:

• Administration of unclaimed property (collection, audit, distribution of unclaimed assets)
• Field enforcement of revenue-related laws (motor fuels, business licensing, sales & use tax)

This role requires on-site work with state personnel to identify, prioritize and execute process improvement projects that enhance operational efficiency, accuracy, security and employee satisfaction. This is a 10-month engagement requiring full-time availability and the ability to handle confidential information (background check required).

• Identify, prioritize and implement process improvement and reengineering initiatives across two agency divisions.
• Allocate time evenly across both divisions.
• Deliver at least two significant improvement projects per division during the contract period.

• Analyze existing processes, workflows and internal controls.
• Develop comprehensive, detailed Standard Operating Procedures (SOPs) for reviewed processes.
• Document current and future state workflows with clear performance metrics.

• Identify gaps in internal controls and operational risk.
• Recommend and document remediation strategies to strengthen controls and ensure compliance.

• Develop or assist in developing tools and workflows within the agency’s existing technology environment, including:
  • Microsoft Excel
  • Share Point
  • Power BI
  • Service Now
  • KAPS
  • Revenue Premier
• Support configuration, optimization and adoption of these systems.

• Redesign business processes to improve efficiency, accuracy, cost-effectiveness and employee satisfaction.

• Conduct quality assurance testing for processes migrating into new applications.
• Collaborate with technical and operational stakeholders to refine and validate process designs.

For each major project, produce:

• A written project proposal with measurable objectives and performance metrics.
• A comprehensive SOP for all processes reviewed.
• A close-out report with recommendations, identified risks, opportunities and metrics vs. outcomes.

• Work under the direction of a State Project Manager.
• Engage with division leadership, frontline staff and technical teams.
• Communicate progress, risks, and issues in a clear, structured format.

• Minimum 13 years of experience involving:
  • Business process analysis and documentation
  • SOP development
  • Business process reengineering and continuous improvement
• Mandatory: Experience working with a government agency or county/local/federal government as a business analyst, project or process improvement capacity.

• Bachelor’s degree in Business Administration or a related field such as Public Administration, Information Systems, Finance, Accounting, Operations Management.

• Current CBAP, PMI-PBA, CAPM or another relevant certification in business analysis, project management or process improvement.

• Advanced proficiency in Microsoft Excel (advanced formulas, analysis).
• Working knowledge of Share Point ,
  Power BI and Service Now
  .
• Ability to quickly learn enterprise applications (e.g., KAPS, Revenue Premier).
• Ability to define metrics, measure outcomes and analyze performance data.

• Excellent written and verbal communication skills.
• Strong stakeholder management, facilitation and documentation abilities.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Ability to handle confidential information and pass background investigations.

• 13+ years of experience as a Project Manager or leader responsible for timely execution of complex tasks within government operations.

• Experience in revenue administration, taxation, licensing or unclaimed property operations.
• Experience designing or implementing internal controls in a public-sector environment.
• Experience leading cross-functional teams through process and technology changes.